Samsung Smart Switch Not Working – How to Fix

Samsung Smart Switch not working? This guide talks about the most common Samsung Smart Switch problems and the related solutions for all your Samsung phone(S10/S10+/S10e is included).

Joy Taylor Last Updated: Apr. 28, 2020

To help users switch to new Samsung phone easily, Samsung Company created a tool called Samsung Smart Switch. This tool can help iPhone and Android phone users move data to their new Samsung, including contacts, photos, music, videos, messages, notes, calendars and more. If you just get a new Samsung, Samsung Smart Switch is a good option for you to transfer data from your old phone.

However, quite a few users report the Samsung Smart Switch not working issue now and then. If you’re having trouble transferring content with Smart Switch, don’t worry, we collect the most common Samsung Smart Switch problems and the related solutions. Let’s get it on this troubleshooting.

Samsung Smart Switch

Samsung Smart Switch

Part 1: Common Samsung Smart Switch Problems & Solutions

1. Samsung Smart Switch Compatibility Issue

Many users may think this app supports all models of iPhone and Android phones, however, the truth is not.

It requires Galaxy S II and newer devices with Android 4.0 or better for wireless transfer, other Android phones running 4.0 and later. As for old iPhone users, you need to download the PC software to make it, and only lets you transfer some limited types of data.

2. Samsung Smart Switch Backup Data Cannot Be Found

If it says that your backup data cannot be found, then you can go to Settings to have a check or just make a new backup from the start.

3. Samsung Smart Switch Connection Issue

Check your USB and also your computer. You can download the app on another computer to have a try. And also notice that: it requires Android 4.3 or later and iOS 4.2.1 or later to use the Smart Switch on PC or Mac computer.

4. Samsung Smart Switch No Enough Space

To fix the no space error, you can delete some useless apps, or remove app cache. Go to Settings on your phone > Tap Apps/Application manager > Choose one app > Tap Clear data and Clear cache option.

5. Samsung Smart Switch Not Stable

Some users also say that it’s very easy to crash during the transfer. Plenty of reasons for this problem: the data is too large, distance of two devices, or any operation on phone. And because of the process crashed, it may transfer some data again and cause the duplication problem on your target Samsung.

When you meet Samsung Smart Switch not working problem, you can try to reinstall the tool on phone or computer, or restart the app to have a try. However, it is still possible to meet the troubleshooting solution. And many users often find the files are corrupted after being transferred to the new phone.

Actually, Samsung Smart Switch is not the only way to transfer your data. There’s one professional Android data transfer tool called AnyTrans for Android, which can help you switch from old iPhone/Android to new Android phone, transfer data between Android phone and computer. For more info, please keep reading.

Part 2: Best Alternative to Samsung Smart Switch

AnyTrans for Android is an all-sided Android data management tool, which is specialized in data transferring. It helps you take complete control of your Android data.

  • Move data from old Android/iPhone to new Android. Lets you transfer everything from old phone to the new one, including contacts, messages, photos, music, ringtones, etc.
  • Easy to operate. Just need to choose certain needed items, a single tap gets it done in minutes. No tech knowledge required and no endless waiting.
  • No data erase. It will not erase any existed data on the target phone and 100% safe software without virus.
  • Sync data between Android and computer. It lets you transfer data from computer (Windows PC and Mac) to Android and vice versa.

Next, we will show you how to transfer data from iPhone to Samsung(including new Samsung S20/S10/S10+/S10e). If you want to know how to transfer data between two Android phones, please refer to this guide: How to Transfer Data from Android to Android.

Step 1. Download and install AnyTrans for Android > Plug in your iPhone and Samsung or connect your devices with computer via Wi-Fi.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Switch from iPhone to Samsung with AnyTrans for Android – Step 1

Switch from iPhone to Samsung with AnyTrans for Android – Step 1

Step 2. Click Android Mover > Choose iOS to Android option.

Switch from iPhone to Samsung with AnyTrans for Android – Step 2

Switch from iPhone to Samsung with AnyTrans for Android – Step 2

Step 3. Then select the data type you want to transfer > Click the Next button. The transferring process will start soon. And the transferring time may vary based on the size of your data. Please keep patient.

Switch from iPhone to Samsung with AnyTrans for Android – Step 3

Switch from iPhone to Samsung with AnyTrans for Android – Step 3

The Bottom Line

That’s all about Samsung Smart Switch not working problem. If you are tired of Smart Switch, just have a try on AnyTrans for Android, which is stable and efficient. For any questions, please contact us via email or leave a comment, and we will reply you soon.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.