Does your messages app keeps crashing on Samsung Galaxy S8? If you are trying to find solutions to this issue, in this guide, you will find 5 easy tips.
Q: Every time I try to open messages app I get an error and it closes. I’ve tried many solutions but still got the error. This all started after I emptied my inbox! I have downloaded Google messages for now. I have the Samsung Galaxy S8 !! Please help!
We have received quite a lot of complaints from Android users about “messages app keeps crashing” issue on Android, among which the user of Samsung Galaxy S8 is the most topical one, just like the user we mentioned above. After meeting this error, your messages app will stop working and you have to solve it by finding solutions from various forums and websites. But it’s really a big project to find solutions and try them one by one, right?
To save your time and help you figure out what happened to your messages app and how to address it, in this guide, we will specifically give you the reasons why messages app stops working on Galaxy S8 and what you need to do to fix it. If you are one of the victims that are bothered by the “messages app keeps crashing” issue, just keep reading our guide as it might be helpful.
There are many reasons that might cause messages app to crash and the most common cause of crashes are listed as below:
1. The software on your Galaxy S8 might have been outdated.
2. The caches or data of your Messages app have been corrupted and needs to be updated.
3. Your firmware has some problem that was needed to be addressed.
4. Other apps that have crashed influence the messages app.
5. Many other unknown errors on your Galaxy S8.
For these reasons, we have prepared some solutions for you. Keep reading to get them.
Solution 1. Restart Your Samsung Galaxy S8
Sometimes, restarting app can fix everything. Through restarting, your Samsung device will perform smoother. If your Samsung keeps crashing after rebooting, just move to the solution 2.
Solution 2. Update Your Software
Sometimes, this issue might be caused by incompatibility between the messages app and firmware. In other words, if you have recently updated your firmware and before long this messages error comes out, this would be more possible that the version of messages app is no longer compatible with the new firmware. In order to solve this issue, you can go to check if there’s an update available for your software. If there is, just update it. Here’s how to make it:
1. From the Home screen, Swipe up for the Apps screen, then tap Settings.
2. Scroll down and tap Software update.
3. Click Download updates manually.
4. If a system update is available, download and install the update by following the on-screen prompts. For this example, complete the steps by touching Back.
It’s depending on your software version, sometimes, this process is needed to be repeated several times.
Solution 3. Clear Cache and Data of Messages App
The corrupted caches and data or incorrect settings can also cause your messages app to stop working. So if you want to solve this problem, you can go to reset the messages app by clearing the caches and data in the messages app. Here’s how to make it.
1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings > Apps > Find and tap Messenger.
3. Tap Storage > Tap Clear cache > Tap Clear data and then tap OK.
Solution 4. Wipe Cache Partition
If you have recently updated your Samsung device, there’s a chance some of the caches in the device have been corrupted. When your Samsung continues to use those corrupted files, errors like messages app error might occur. So you need to delete those old caches. Here’s what you need to do:
1. Turn off your Samsung Galaxy S8.
2. Press and hold the Volume Up and the Bixby key, then press and hold the power key until the Android logo displays.
3. Press the Volume down key several times to highlight “wipe cache partition”.
4. Press the Power key to select.
5. Press the Volume down key to highlight “yes” and press the Power key to choose.
6. After the wiping process is complete, “Reboot system now” is the highlight.
7. Then press the Power key to restart your Samsung device.
Solution 5. Conduct a Factory Reset to Your Samsung Galaxy S8
If you have tried all the solutions above and the issue still exists, you can try to perform a factory reset on your device. Here’re the steps to conduct a factory reset:
Factory reset will erase all data and information that you have stored in internal memory. So we would recommend you to back up your device before you reset your phone. You should also make sure your Samsung’s battery is more than 60% or the process will be forced to stop and you may lose data while resetting due to the lack of battery.
By the way, if you forget to back up your device before and lose some important data after the factory reset, you can read this guide to get your lost data back.
1. Open Settings on your Samsung device > Scroll down and select General management option.
2. Click Reset option.
3. Other options will appear once you click Reset, then click on factory data reset.
4. Scroll and read the information on the screen > Click Reset button.
5. Then you will see Delete All button and click it.
We hope you would have definitely fixed “unfortunately, messages have stopped” error on Android Galaxy S8 with the solutions above. They are simple to operate and everybody can easily perform. Besides, if you meet data loss while resetting, the message extractor is also useful, you can download one to have a try.
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