28 Most Common iOS 12/12.1 Problems and Potential Solutions

Some people have gradually found some iOS 12/12.1 problems after trying the new software update. Here in this guide, we’ve collected 28 most common iOS 12/12.1 issues people may meet, and listed the potential fixes to solve these issues.

By iMobie | Posted on: Sep. 17, 2018, Last Updated: Apr. 10, 2019
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Installing iOS 12/12.1 Update

Installing iOS 12/12.1 Update

iOS 12 was announced on 17th September by Apple Inc. And now iOS 12.1 is also released to the public. with lots of features, like Group FaceTime, new Memoji, Measure app and Screen Time feature on Settings. After the release of the iOS 12/12.1 public version,  so many people rushed to get it installed on iPhone and iPad to enjoy the features. But following the new software update, there came some errors and problems.

Don’t Miss: Should I Update to iOS 12/12.1? The Pros and Cons

Surely these iOS 12 and iOS 12.1 issues may include the ones we may never get solved, just like the bug “keeps popping up an update request of iOS 12” that users met. But as we found, most of the issues have ever happened in previous software in iOS 11 and iOS 10, and there are some potential ways to fix them. And in this post, we collected these issues people met or may meet while/after updating to iOS 12 or iOS 12.1, and also put all tips together to fix these iOS 12/12.1 problems. Now let’s check the problem list.

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1. Unable to Check for Update iOS 12/12.1

The most common iOS 12/12.1 issue while updating iPhone or iPad is unable to check for update. This iOS update issue arises almost every release of new Apple iOS software update. And this time, this bug still exists in iOS 12 and iOS 12.1. When users check the new update, they may find the update and a message will pop up saying “Unable to Check for Update. An error occurred while checking for a software update”.

Unable to Check for Update of iOS 12/12.1 on iPhone iPad & iPod touch

Unable to Check for Update of iOS 12/12.1 on iPhone iPad & iPod touch

Potential Solutions:

To get more details and methods to fix the iOS unable to check for update issue, simply refer to: iOS 12/12.1 Unable to Check for Update on iPhone iPad? 7 Tips to Fix >

Share tips to fix “Unable to Check for Update, An error occurred” error and help people to get out of this iOS 12/12.1 issue. 

2. iOS 12/12.1 Stuck on Preparing Update

While downloading iOS 12 or iOS 12.1 via OTA, it will show you there is something are preparing for the update. And it usually takes a few seconds but some people may stick on the Preparing process forever, and can’t download the iOS update.

Potential Solutions:

For more solutions to fix the iPhone or iPad can’t download iOS 12/12.1 or unable to install iOS 12/12.1 problem, refer to this guide: Why Won’t My iPhone/iPad Update to iOS 12/12.1 >

3. iOS 12/12.1 Software Update Failed Error Occurred

This is the similar issues just like the above. And almost each time updating a new iOS version, there is always a Software Update Failed error happening. It pops up an error saying Software Update Failed, An error occurred downloading iOS 12/12.1.

Software Update Failed and an error occurred downloading iOS 12/12.1

Software Update Failed and an error occurred downloading iOS 12/12.1

Potential Solutions:

View these solutions in details, you can check the full guide: 6 Tips to Fix iOS 12 Software Update Failed Error on iPhone iPad >

Share the tips to fix Software Update Failed on iPhone iPad and help people to get out of this iOS 12/12.1 problem. 

4. iOS 12/12.1 Stuck on Verifying Update

Actually, users have ever reported verifying update problem and complained much on Twitter while updating iOS 11. And now a few users still dropped into this issue while updating iPhone or iPad to iOS 12 over the air. Usually, it takes a few minutes to finish the verifying process, but sometimes, it may take hours or the iPhone or iPad may stuck on the “Verifying Update…” screen forever.

iOS 12/12.1 Unable to Verify Update

iOS 12/12.1 Unable to Verify Update

Potential Solutions:

To get more solutions for fixing iOS 12/12.1 unable to verify update issue, please refer to this guide: How to Fix iOS 12/12.1 Verifying Update Error >

5. Unable to Install Update Error Occurred

Some people reported that while installing iOS 12 or iOS 12.1 update, they got an error message popped up saying Unable to Install Update, An error occurred installing iOS 12/12.1.

Potential Solutions:

You can also refer to this guide to get more methods: How to Fix: An Error Occurred Installing iOS 12/12.1 >

6. iOS 12/12.1 Bluetooth Issues

You may find the Bluetooth icon was missing from your iPhone. Actually, it’s normal and no problem since Apple removed it from the status bar. But if you are suffering from Bluetooth not working or won’t connect problem after they update their iPhone or iPad to iOS 12/12.1, you might meet the true iOS 12/12.1 Bluetooth issue.

iOS 12/12.1 Bluetooth Icon Missing

iOS 12/12.1 removed the Bluetooth icon on the status bar

Potential Solutions:

Here are more possible solutions to fix iOS 12/12.1 Bluetooth issue: 9 Tips to Fix Bluetooth on iPhone iPad Not Working in iOS 12/12.1 >

7. iOS 12 Apps Crashing or Quitting Constantly

This is a very common issue for iPhone iPad users. Maybe there are some apps freezing or quitting constantly after updating to iOS 12 or iOS 12.1. This problem could arise due to various reasons. And the top reason should be that crashed app didn’t well updated to compatible with the new iOS 12/12.1 software update.

Potential Solutions:

We have more information in this article: How to Fix: Apps Crashing or Quitting Error on iPhone iPad >

8. iOS 12/12.1 Bug: Alarm Not Working [Beta]

It is annoying to get up and find yourself been late only because your alarm isn’t ringing. Many Apple users report on Reddit that after they update their iPhone or iPad to iOS 12/12.1 version, their Alarm app on iPhone or iPad is not working since then. Generally, you can restart or force reboot your iPhone or iPad to see if the alarms go normal. If it doesn’t work, there are other ways to fix this iOS 12/12.1 bug.

 iOS 12/12.1 Bug: Alarm Not Working

iOS 12/12.1 Bug: Alarm Not Working

Potential Solutions:

You can refer to this tutorial: Fix iPhone Alarm Not Working in iOS 12/11/10 to get more.

9. iOS 12/12.1 Problem: Cellular Data Not Working [Beta]

Some users on Reddit have noticed that their Cellular Data is not working on iPhone after they updated to iOS 12/12.1. This problem is not specific to any particular model of iPhone but most iOS users have encountered. Just try to turn Cellular Data off and on to see if it goes well. If not, you can try the below basic tips we offer to solve this iOS 12/12.1 problem.

Cellular Data Not Working in iOS 12/12.1

Cellular Data Not Working in iOS 12/12.1

Potential Solutions:

To find more solutions to fix iOS 12/12.1 cellular data not working problem: How to Fix Issues of Cellular Data Not Working After iOS 12/12.1 Update >

Share the tips to fix cellular data not working on iPhone iPad. And help people get out of this iOS 12/12.1 issue.

10. iOS 12/12.1 Problem: AirDrop Not Working [Beta]

We have heard some users report that when they update their iPhone or iPad to iOS 12 or iOS 12.1, the AirDrop is not working at all. They cannot transfer contents from their iPhone or iPad to other devices. How to solve this iOS update bug? Below are some quick tips to help you. (This AirDrop issue gets solved after update to iOS 12 final.)

Potential Solutions:

View these solutions in details, please check the full guide: How to Fix AirDrop Not Working on iPhone/iPad >

11. iOS 12/12.1 Issue: Battery Drain Fast and Device Overheating

Nearly any iOS update comes with battery draining and device overheating issue. This iOS 12/12.1 could not avoid this update problem, either. According to a user’s report on Twitter, after she updated her iPhone to iOS 12/12.1, it seems got a bad battery life.

Potential Solutions:

If these 3 solutions fail to fix the iOS 12/12.1 device overheating issue, refer to this tutorial to try more solutions: 6 Common Tips to Fix Android Battery Drains Too Fast >

12. iOS 12/12.1: Camera Not Working Bug [Beta]

iOS 12 and iOS 12.1 come with the newest and most advanced camera effects. Users can add personality to Messages and FaceTime directly from the in-app camera. However, after people updated their iPhone or iPad to iOS 12/12.1 to enjoy the new camera, they found a camera bug. The camera is not working and always shows a black screen after people turn on it. So, how to fix this camera not working bug? Below are some quick fixes. (This bug was fixed by iOS 12 final version)

iOS 12/12.1: Camera Not Working Bug

iOS 12/12.1: Camera Not Working Bug

Potential Solutions:

For more details to work around the iOS 12/12.1 camera not working issue, refer to this full guide: How to Fix “iPhone Camera Not Working” in iOS 12/12.1 >

13. iOS 12/12.1: Flashlight Not Working Problem [Beta]

After updated their iPhone or iPad to iOS 12 or iOS 12.1, people have found that the flashlight is not working. Users report that the flashlight grays out in Control Center, the flash is not working when taking photos, or the LED flash is not working. In fact, this flashlight bug has appeared when updating to iOS 11. So don’t be worried. There are some simple methods to solve the flashlight not working issue after iOS 12/12.1 update.

Potential Solutions:

To fix the iOS 12/12.1 flashlight not working error, you can follow this guide to get more fixes: How to Fix “iPhone Flashlight Not Working” in iOS 12.1/12/11 >

14. iOS 12/12.1 iMessage Bug [Beta]

People on Reddit complained their iMessage not working after updating to iOS 12/12.1. Some users said iMessage could not detect the phone number, couldn’t deliver or receive messages, wouldn’t activate at all or couldn’t sign into iMessage with their Apple ID. How to fix the iOS 12/12.1 iMessage bug? Here are some basic tips to solve this problem.

iOS 12/12.1 iMessage Bug

iOS 12/12.1 iMessage Bug

Potential Solutions:

To learn more about iOS 12/12.1 iMessage problems and solutions, simply visit this full guide: How to Fix iMessage/Message Not Working on iOS 12.1/12/11 >

15. iOS 12/12.1 Issue: App Store Not Working [Beta]

A common problem that users have been experiencing is App Store Not Working. Actually, this problem contains App Store not uploading, App Store unable to download apps, App Store search not working, etc. There are some basic fixes to solve this “App Store not working” iOS 12/12.1 update problem.

 

 iOS 12/12.1 Issue: App Store Not Working

iOS 12/12.1 Issue: App Store Not Working

Potential Solutions:

View the details of each step to fix App Store not working issue, please refer to this guide: How to Fix App Store Not Working in iOS 12.1/12/11 >

16. iOS 12/12.1 Wi-Fi Problem

Wi-Fi not working, can’t connect to Wi-Fi network, Wi-Fi keeps dropping, Wi-Fi settings greyed out, etc. are some of the common issues while trying to connect to a Wi-Fi network on iOS 12/12.1 devices. And here are a few methods to fix these Wi-Fi problems with iOS 12/12.1:

iOS 12/12.1 Wi-Fi Problem

iOS 12/12.1 Wi-Fi Problem

For more iOS 12/12.1 Wi-Fi related issues, here is a practical post for you: iOS 12.1/12/11/10 Wi-Fi Problems and Quick Fixes >

17. iOS 12/12.1 Keeps Restarting [Beta]

iPhone, iPad or iPod touch keeps restarting after updated to iOS 12 or iOS 12.1, this issue was widely reported on Twitter and other support sites as well. There are several situations for this problem, including device restarts out of the blue, the device reboots endlessly, the Apple logo appears and disappears repeatedly, etc. If after updating to iOS 12/12.1, your iPhone or iPad also keeps restarting randomly, try the following solutions to get it solved. [This issue was fixed after iOS 12 final version was released]

iPhone/iPad Keeps Restarting in iOS 12/12.1

iPhone/iPad Keeps Restarting in iOS 12/12.1

Potential Solutions:

If above 3 tips not working, refer to this guide to get more solutions: 5 Tips to Fix: iPhone/iPad in iOS 12/12.1 Keeps Restarting >

18. iOS 12/12.1 Speaker Not Working

Many iOS users have encountered the same issue that their iPhone or iPad speaker not working for no reason, after upgrading to iOS 12/12.1. Normally, iPhone or iPad speaker not working could be blamed for two factors: software malfunctions and hardware damage. If the iOS 12/12.1 speaker not working issue caused by hardware defects, you need to go to Apple retail store for help. But if it is related to the software issue, here are some tips that you can try to resolve the problem.

Potential Solutions:

Hope above 3 tips have helped you fix the iOS 12/12.1 speaker not working issue successfully. If not, here are more tips: Fix: iPhone/iPad in iOS 12/12.1 Speaker not Working >

19. iOS 12/12.1 Not Charging Problem

iPhone, iPad or iPod touch won’t charge or charging intermittently after iOS update is frequently heard from Apple users. To solve the iOS 12/12.1 charging problem, you need to fix issues with the cable you use to charge your device, the charging port on the bottom of your device, etc.. Here are some possible ways that you can use to fix iPhone, iPad or iPod touch in iOS 12/12.1 charing not working issue.

Potential Solutions:

If your device still won’t power on or charge, move to this guide to get more solutions: How to Fix iPhone/iPad not Charging Problem after iOS 12/12.1 Update >

20. iOS 12/12.1 GPS Problem

After updated to iOS 12 or iOS 12.1, iOS users have complained about many different kinds of issues. iPhone or iPad in iOS 12/12.1 GPS not working is one problem in the list. This iOS GPS issue being reported including, no GPS signal, GPS is not accurate, the location of the user cannot be recognized, etc. If you are stuck on this issue, take a look at those fixes:

iOS 12/12.1 GPS Problem

iOS 12/12.1 GPS Problem

Potential Solutions:

If the problem still exists, this guide lists several solutions that will help you fix iPhone GPS issues: How to Fix iOS 12/12.1 GPS Problems on iPhone iPad >

21. iOS 12/12.1 No Service or Keeps Searching for Service

After the iOS 12 or iOS 12.1 update, people may meet one common carrier issue that iPhone shows No Service or Searching… at the top left corner of the screen, and the phone won’t connect to carrier service. And this stops people from calling and using apps on their iPhone.

iOS 12/12.1 No Service or Keeps Searching for Service

iOS 12/12.1 No Service or Keeps Searching for Service

Potential Solutions:

We posted one simple article which give you the details on How to Fix: iOS 12/12.1 No Service Issues.

Share the tips to fix No Service or Searching on iPhone iPad and help people to get out of this iOS 12/12.1 carrier issue. 

22. iOS 12/12.1 Slow on Old Device

Most of the iOS users would get a speed improvement on their iPhone iPad. But some old device owners, including iPhone 6 and iPhone 5s users, are suggested not to install this iOS 12/12.1 update since they may get a slow iPhone iPad after the updating. Of course, after updating, people can downgrade to previous iOS 11.4.1. But Apple will stop signing iOS 11.4, iOS 11.4.1 after a week, so you may not go back to iOS 11.4 after you found your iOS is so slow.

Surely, there are some tips to temperately speed up your slow iPhone:

For details on how to speed up in iOS 12/12.1, you can read this post.

23. iOS 12/12.1 Notifications Not Working

After upgrading to iOS 12/12.1, many users complain that they neither receive a pop-up on their iPhone or iPad screen nor does the device light up when they receive a new message, email, or call. If you happen to encounter the same problem, here are some quick fixes for resolving iOS 12/12.1 notifications not working.

Potential Solutions:

If the problem still exists, you can get more solutions in this article: 6 Tips to Fix: iOS 12/12.1 Notifications Not Working on iPhone/iPad >

24. iOS 12/12.1 Screen Time Not Working

iOS 12 has introduced this significant new feature – Screen Time, which lets you have full control of how often you use your phone, which apps you’re using, and other details. However, sometimes it may not work on your device, especially updated to iOS 12.1. Then, how to fix the screen time not working error on iPhone or iPad? Read on to get specific solutions.

Potential Solutions:

To get more details and solutions, you can refer to this detailed guide: 5 Tips to Fix: Screen Time Not Working on iPhone/iPad in iOS 12/12.1 >

25. iPhone Won’t Turn On After iOS 12/12.1 Update

After updating your device to the new software update, some users complained that they got an issue that iPhone won’t turn on. And there also got some other similar update issues like device is bricked or stuck in white logo/iTunes logo.

Potential Solutions:

For details, you can visit our post: iPhone Won’t Turn On? How to Fix

26. Contacts, Messages or Other Data Missing

A few users complained of the data loss after iOS 12/12.1 update on twitter. Some of them lost contacts and messages, and some lost apps and pictures. For them, it could be a disaster since all of the lost data are valuable and important.

Potential Solutions:

For details, you can read: how to recover data that you lost after iOS 12/12.1 update.

27. iPhone X Display Washed Out

The iOS 12 seems to bring a display problem to iPhone X users. Recently, lots of people reported they got a washed out screen, and the display disappeared grayed out and the contrast looks reduced. So if you are going to update the iOS 12/12.1 on your iPhone X, you may also get this display wash out issue.

iPhone Display Washed Out after iOS 12/12.1 Update - Reddit

iPhone Display Washed Out after iOS 12/12.1 Update – Reddit

Potential Solution:

28. iOS 12 iPhone HEIC Photos Won’t Open on Mac and PC

HEIC is the new image format that Apple adopts since iOS 11 to replace the standard format JPEG, for its great ability to save twice as much as information comparing the JPEG images with the same size. iPhone HEIC photos can be taken with iPhone XS (Max)/XR/X/8 Plus/8/7 Plus/7 in iOS 11/iOS 12, and it is officially claimed that macOS sierra 10.12.5 or lower has no ability to support HEIC,  apparently, most Windows doesn’t support it either(Windows 10 is supported). That’s why some users reported that their iPhone photos can’t be viewed on their computers.

So, for Mac users, just upgrade your Mac to the new version (macOS High Sierra 10.13) then this issue will be getting fixed without effort. However, what if your Mac can’t update, or, how about a Windows user? Would you like to buy a new Mac computer to get this solved? You must don’t want to. Actually, it’s not a hot potato. You can use a hassle-free HEIC converter to change your iPhone HEIC photos to JPG. And here are some step-by-step tutorials can guide you to make it:

How to Open a HEIC File on Mac >

How to Open a HEIC File in Windows >

How to Batch Convert HEIC to JPG > 

The Bottom Line

So far, we have collected these 27 problems, and we will still try our best to discover other iOS 12/12.1 problems as soon as they pop up, and give you some useful solutions. In fact, if iOS 12/12.1 updating still troubles you, you can always reset your iPhone or iPad to factory settings. But make sure to backup all your data before the factory resetting. If you, unfortunately, lose all your data after factory resetting, you can try PhoneRescue for iOS to help you recover your crucial data.

iMobie

Member of iMobie team, an Apple fan as well as an anime lover. Like to share solutions on iOS and Android related problems.