How to Fix iPhone Frozen Won’t Turn Off

Encountered the problem that your iPhone is frozen and won’t turn off? Don’t worry, in this article, I will brief you 5 top ways on how to fix my iPhone frozen and won’t turn off issue. Keep reading to get more details.

Joy Taylor Last Updated: Nov. 03, 2020

Q: Why my iPhone is frozen and I can’t turn it off, what can I do to solve this issue? Please help me, thx.

A: It is a common problem that the iPhone screen is black or frozen. Don’t worry if you have met such situations. Actually, there are many ways that can easily solve this issue. The reasons why the iPhone is frozen and won’t power off and 5 easy ways to get out of the iPhone frozen and won’t turn off issue will be described and presented in detail in the following sections.

How to Solve iPhone Frozen and won't Turn off

How to Solve iPhone Frozen and won’t Turn off

Why My iPhone Frozen & Won’t Turn off

Sometimes, the iPhone is frozen due to the problem of an app on your phone. What’s more, iPhone can’t be turned off also may be caused by the broken button which used for power off. In addition, such an issue also may be caused by the broken phone screen as well. Anyway, no matter what made the iPhone frozen and can not be turned off, the below are top 5 ways for you to solve it immediately.

Follow one of the below ways to get out of your iPhone 11/X/XS/XR/8/7/6s frozen and won’t restart problem.

Hard Reset your iPhone

The most direct and simple way to turn off and restart the frozen iPhone is to forcefully reset it. However, there are different ways for iPhone models to restart. Follow the below steps to restart your frozen iPhone based on your iPhone model.

For the model earlier than iPhone 7, you can press the “Home” button and “Sleep” button simultaneously till the logo of “Apple” appears on the screen so as to reset the iPhone.

For iPhone 7 and iPhone 7 Plus, you need to press the “Volume down” button and “Sleep” button at the same time to hard restart.

For iPhone 8/ 8 Plus/ X and later, please press the “Volume Up”, “Volume Down” button and “Sleep” button to hard turn off and turn on your iPhone.

Hard Reset iPhone

Hard Reset iPhone

Solve iPhone Frozen and Won’t turn off Issue with Assistive Touch

If your iPhone can’t be hard reset for your iPhone button is broken, I’d like to share with you another useful and simple way to forcefully restart your iPhone. Assistive touch is a convenient and smart design of the iPhone which can help us operate and use our phone with several simple taps, including hard reset iPhone as well.

Step 1: Tap “Settings” of your iPhone and choose “General”, then turn on “Assistive touch” to ensure that you have turned on the Assistive touch function of your iPhone.

Turn on Assistive Touch

Turn on Assistive Touch

Step 2: Press the “Home” button for a while till a pop-up appears, then choose “Device”, “Lock Screen” and finally “Slide to power off”.

Unfreeze and Turn Off iPhone with Assistive Touch

Unfreeze and Turn Off iPhone with Assistive Touch

Restore iPhone with iTunes

Sometimes, your iPhone frozen and can’t turn off issue may be caused by your broken iPhone screen. Under such conditions, to use Assistive Touch may not available for you. Then method three that is using iTunes to restore the frozen iPhone is a great alternative. However, you have to make sure that you have a backup of your iPhone already before using iTunes to restore iPhone. Otherwise, your iPhone may be reset to factory settings.

Step 1: Connect the frozen iPhone to the computer and open iTunes on the computer as well.

Step 2: Choose your iPhone in iTunes, click “Restore iPhone” button to unfreeze your iPhone.

Fix My iPhone is Frozen and won’t Turn Off with iTunes

Fix My iPhone is Frozen and won’t Turn Off with iTunes

Solve iPhone Frozen and Won’t Turn off Issue via A One-stop Solution Assistant

Currently, iPhone won’t turn on or turn off issue always appears, if you want to solve this problem with the most effective and high-quality way, using AnyFix – iOS system recovery, a one-stop solution assistant to unfreeze your iPhone is the best choice. AnyFix is the most professional system repair tool which can easily and effectively fix iPhone stuck on the logo interface, iPhone can’ charge as well as other 130+ system issues of iPhone / iPad, etc. Download it and follow the below tutorial to solve the iPhone X frozen and won’t restart the issue with ease.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Launch AnyFix > Connect the frozen iPhone to your computer with a USB cable > Click “System Repair” to fix the frozen and won’t turn off the issue of your iPhone.

Tap on System Repair

Tap on System Repair

Step 2. Choose “50+iPhone Problems”, and then click the “Start Now” option.

How to Fix iPhone won't restore - Step 1

How to Fix iOS System Issues with AnyFix -Step 2

Step 3. There are 3 modes you can choose to repair the iOS system issue. Here we highly recommend the Standard Repair to start the repair which won’t risk any data loss.

How to Fix System Issues with AnyFix

How to Fix System Issues with AnyFix

Step 4. After adding the firmware to your device, click the “Fix Now” button to fix iPhone frozen and won’t turn off the issue successfully.

Fix Now to Repair iOS System Issue

Fix Now to Repair iOS System Issue

Contact Apple for Help

Generally speaking, the above 4 methods enable you to unfreeze and turn off your iPhone successfully. However, there are always exceptions as well. If the above four methods still can’t fix your iPhone frozen and won’t turn off the problem, then please contact Apple for support and help.

Conclusion

There have mentioned 5 simple ways to fix my iPhone is frozen and won’t turn off issue. Personally speaking, if you prefer a timely and high-quality way to fix your iPhone problem, AnyFix may be the best choice for you. Anyway, you can choose the appropriate way in line with the situation and problem of your iPhone.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.