iTunes Not Recognizing iPhone/iPad/iPod

Quick Fixes to iPhone X/8/7/6s/6/5s Not Showing in iTunes

[ Last Updated: November 20, 2017 ]

My iPhone is not showing up as a device in iTunes when it is plugged into my computer, how do I fix this?

I have tried restarting my computer and my iPhone but this didn't help. My phone is connecting to the computer and it is showing up in my computer but it will not show up in iTunes. I'm not sure what else to do. Please help.

- A user from Apple Support Communities

As the official recommendation to manage iPhone iPad iPod touch, iTunes does not bring the convenience to our lives, but get us into various troubles occasionally, such as the firmware is not compatible issue, the backup was corrupt or not compatible problem, iTunes error 14, and more.

Luckily, Our iMobie team are always by your side to provide practical solutions to various such problems. In this guide, we will focus on iTunes not detecting iPhone issue.

We know that when we connect our iPhone iPad iPod touch to iTunes, for backup, restoring, syncing, or others, it will show up the device icon. As showing in the picture below.

iPhone Showing Up in iTunes When Connected

iPhone Showing Up in iTunes When Connected

However, sometimes iPhone will not show up in iTunes, just like the user above. Even though your computer has detected your iPhone, iTunes still has the trouble of finding it. And you probably see an unknown error or an "0xE" error. If you get this trouble of iTunes not seeing iPhone, follow these methods below and try to connect your device again after each method:

How to Fix iPhone Not Showing in iTunes

Method 1. Make Sure of the Latest iTunes Working on Computer

One of the most common culprits with iPhone not showing up in iTunes is with the old iTunes. Especially you've recently purchased a brand new iPhone and are connecting it to an old iTunes on Mac or PC. A brand new iPhone will always need the latest version of iTunes. So if your iTunes is not up to date, upgrade it, and the re-connect iPhone to check whether its showing up in iTunes.

Method 2. Restart Your iPhone iPad iPod touch

Restarting device is a very common but practical way for many errors. For iTunes not detecting iPhone, it is also useful in some situation.

Method 3. Reset Privacy and Location Permissions

This way works when you have tapped “Don’t Trust”. You must know when you connect your iPhone or iPad to a new computer, it will ask you to trust it. But you might have accidentally hit "Don't Trust" when you saw the request pop up. This could also lead to iPhone not showing in iTunes.

Mostly, in such situation, all you have to do is disconnect and reconnect your iPhone to your computer and it will prompt you to trust it again. But if not, try resetting Location & Privacy.

Step 1. Go to Settings on your iPhone > Tap General.

Step 2. Tap Reset.

Step 3. Tap Reset Location & Privacy > Enter your passcode when prompted > Tap Reset Settings.

Fix iPhone Not Showing in iTunes -  Reset Location & Privacy

Fix iPhone Not Showing in iTunes - Reset Location & Privacy

Method 4. Uninstall Third-Party Security Software On Mac

Security software created by companies other than Apple could prevent iTunes from connecting to Apple servers or to devices. Sometimes, you might see a numeric error message when you sync, back up, or restore your device.

Step 1. Hold down the Option key > Click the Apple menu > Choose System Information or System Report.

Step 2. From the list on the left, select USB.

Step 3. If you see your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software.

Fix iPhone Not Showing in iTunes -  Uninstall Security Software

Fix iPhone Not Showing in iTunes - Uninstall Security Software

Method 5. Re-install the Apple Mobile Device USB Driver on Windows

Sometimes, iTunes not detecting iPhone may be due to the Apple Mobile Device USB driver having something wrong. You can re-install it to check if the problem still exists.

Step1. Disconnect your device from the computer.

Step 2. Reconnect your device. If iTunes opens, close it.

Step 3. Press the Windows and R key on your keyboard to open the Run command.

Step 4. In the Run window, enter: %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers > Click OK.

Step 5. Right-click on the usbaapl64.inf or usbaapl.inf file and select Install.

Fix iPhone Not Showing in iTunes -  Re-install the Driver

Fix iPhone Not Showing in iTunes - Re-install the Driver

Step 6. Disconnect your device from your computer > Restart your computer > Reconnect your device and open iTunes to check if iTunes detecting your iPhone.

While, if you have tried all the methods above, and they don’t still fix the iPhone not showing up in iTunes issue, here are another three particular solutions in the following, when you plan to backup, restore, and sync music with iTunes. Check them now.

Method 6. Fix iPhone Not Showing in iTunes When Backing Up

If you encounter iTunes not detecting your iPhone X/8/7/6s/6/5s, when you would like to use iTunes to back them up. We sincerely recommend you an iTunes alternative - AnyTrans to help you with the job. And it can surely do the task better than iTunes. Because,

1. AnyTrans can back up data quickly, even the whole device, normally 1-3 minutes, depending on the amount of your data.

2. It provides two backup modes. You can back up your whole device, just like iTunes, but also selectively choose exact data types to back up to computer, like contacts, messages, photos, notes, etc.

3. Support media files backing up, songs and videos, which iTunes cannot.

4. Another outstanding feature is that AnyTrans enables users to view backup files, which iTunes definitely cannot. So you are not only save your iPhone data on computer, can also access them anytime you want.

So why not download AnyTrans now, and follow the steps to backup your iPhone wholly and selectively?

How to Backup iPhone iPad iPod touch Wholly with AnyTrans

Step 1. Run AnyTrans on your PC/Mac > Connect your iDevice to it > Choose Backup Manager tab > Click on “Please click here to backup your content” if you have no backup on computer; While if there is one, or more backups on computer already, it will show them in list.

How to Backup iPhone iPad iPod touch Wholly with AnyTrans - Step 1

How to Backup iPhone iPad iPod touch Wholly with AnyTrans - Step 1

Step 2. After it finishes backing up, you can now open the backup file to view all titles in it.

How to Backup iPhone iPad iPod touch Wholly with AnyTrans - Step 2

How to Backup iPhone iPad iPod touch Wholly with AnyTrans - Step 2

How to Backup iPhone iPad iPod touch Selectively with AnyTrans

Step 1. Run AnyTrans on your PC/Mac > Connect your iDevice to it > Choose Content Manager > Scroll down to category page for more detailed data types managing.

How to Backup iPhone iPad iPod touch Selectively with AnyTrans - Step 1

How to Backup iPhone iPad iPod touch Selectively with AnyTrans - Step 1

Step 2. Choose the data type you would like to backup to computer. Here we take Contacts as an example. So choose contacts > Select the ones you want to backup > Click on Send to PC (or Mac) button to start.

How to Backup iPhone iPad iPod touch Selectively with AnyTrans - Step 2

How to Backup iPhone iPad iPod touch Selectively with AnyTrans - Step 2

Step 3. Before you start backing up, you can set the output formats in settings.

How to Backup iPhone iPad iPod touch Selectively with AnyTrans - Step 3

How to Backup iPhone iPad iPod touch Selectively with AnyTrans - Step 3

Method 7. Fix iPhone Not Showing in iTunes When Restoring

If iTunes not seeing your iPhone when you plan to restore it from iTunes backup, you can get PhoneRescue to replace iTunes totally. PhoneRescue - iOS Data Recovery is an all-side iOS data rescuing application.

PhoneRescue is good at getting back various iOS data from iPhone directly, iCloud backups, and iTunes backups. Different, or saying better from iTunes restoring, PhoneRescue supports previewing iTunes backup files. It means you can check whether the backup contains what you want before restoring.

Besides, you can also selectively choose what types of data to restore with it. There is no need to restore the whole backup file to iPhone. And the existed data on iPhone will not erased, either. Totally getting rid of iTunes various restoring drawbacks. So why not give it trial now?

How to Restore iPhone iPad iPod touch from iTunes Backup with PhoneRescue

Step 1. Run PhoneRescue on your PC/Mac > Choose Recover from iTunes Backups > Click right arrow to continue.

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 1

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 1

Step 2. Choose the iTunes backup, which contains the lost data > Click right arrow > It will pop up a screen for Data Comparison option.

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 2

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 2

Step 3. Here we take Only Scan Backup option as an example. And then another page pops up for choosing what kind of exact data types you would like to scan. Taking Photos as an example > Click on OK button to continue.

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 3

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 3

Step 4. It will start scanning all photos in iTunes backup. After finishing, select the photos you would like to recover > Click on To Device button to download them to your device directly, or To Computer button to save them to computer.

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 4

Restore iPhone iPad iPod from iTunes Backup with PhoneRescue - Step 4

Method 8. Fix iPhone Not Showing in iTunes When Syncing Music

Using iTunes to sync music from computer to iPhone is a main usage of it. If iTunes is not finding your iPhone X/8/7/6s/6/5s, you cannot complete this job. However, with AnyTrans, you can do it again.

We know that iTunes music syncing only supports the songs purchased from store, while songs from other source cannot be synced. And syncing will erase your iPhone data. But with AnyTrans, you can transfer all songs on computer to iPhone, without any erasing. You can also transfer songs between iDevices, and from iPhone to computer. Download it now, and follow the steps to transfer all songs on computer to your iPhone.

How to Sync Music to iPhone iPad iPod touch with AnyTrans

Step 1. Run AnyTrans > Connect your iPhone iPad iPod to it > Scroll down to category page.

How to Sync Music to iPhone iPad iPod touch with AnyTrans - Step 1

How to Sync Music to iPhone iPad iPod touch with AnyTrans - Step 1

Step 2. Choose Music under Audio option.

 How to Sync Music to iPhone iPad iPod touch with AnyTrans - Step 2

How to Sync Music to iPhone iPad iPod touch with AnyTrans - Step 2

Step 3. Now you can click button to add music from computer to iPhone.

How to Sync Music to iPhone iPad iPod touch with AnyTrans - Step 3

How to Sync Music to iPhone iPad iPod touch with AnyTrans - Step 3

Note:

If you want to delete unwanted music, please click button. By clicking button, you can transfer music to iTunes. You click button to transfer songs to computer. You can also transfer music between iOS devices by clicking button. For better management of your music, you can change the preview mode by clicking . If AnyTrans doesn’t load your music correctly, please click button to refresh the page.

The Bottom Line

For iPhone not showing in iTunes is definitely not the only one iTunes errors you may encounter, we sincerely recommend you choose the best iTunes alternatives - AnyTrans and PhoneRescue to help you with all tasks, which you rely on iTunes before. And they can do better.

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