Fix: iTunes Could Not Backup the iPhone Because the iPhone Disconnected Issue

When you try to back up your iOS content via iTunes, you might receive a warning notice saying that iTunes could not back up the iPhone because the iPhone disconnected. Generally, you have no clue about this situation. Don’t worry, this article will show you the solutions to fix this problem.

Joy Taylor Last Updated: Aug. 04, 2020

Backing up and restoring iDevices from an iTunes backup should be easy, however, sometimes the backup and restore process stops or fails due to unexpected errors. Recently, many iOS users keep emailing us complaining that while backing up iDevices before iOS update, a message pops out saying “iTunes could not back up the iPhone because the iPhone disconnected”.

iTunes Could Not Backup the iPhone Because the iPhone Disconnected

iTunes Could Not Backup the iPhone Because the iPhone Disconnected

Actually, many iOS users might also encounter problems like “iTunes could not restore the iPhone because the iPhone disconnected”,” iTunes invalid response“. If you are also stuck on such iTunes backup or restore problems, here are some quick fixes.

Part 1. iTunes Could Not Backup the iPhone Because the iPhone Disconnected

Before getting started to fix iTunes could not back up the iPhone because the iPhone disconnected problem, please make sure:

  1. You have connected your iPhone to your computer.
  2. You are using the original Apple USB cable.
  3. You did not jailbreak your iPhone.

Solution 1. Trying Another USB Cable

For the majority of issues about “iTunes could not backup the iPhone because the iPhone disconnected”, the USB cable is the first to be blamed. Try another USB cable and maybe you can then backup iDevices freely.

Solution 2. Resetting Network

Go to Settings > General > Reset > Reset Network Settings. All network settings might be erased. Be free to reset network settings for it does no harm to your existing data on iDevice. Many people have fixed iTunes could not back up the iPhone because the iPhone disconnected issues by resetting the network.

Solution 3. Booting Mac Computer

If you are using a Mac computer, this solution may work to solve iPhone disconnected error during backup.

Restart Mac and then press and hold the Shift key immediately, then a white Apple logo will appear, release the shift key when you see the login window.

Solution 4. Using an iTunes Alternative

If you tried the common methods above but none of them are working, it is high time to choose one 100% safe iTunes alternative tool like AnyTrans to backup and restore iOS device data. Below are its features:

  • Easier & Quicker than iTunes. According to the test, it takes only a few minutes to backup piles of photos and songs.
  • Selective Backup. Selectively backup iPhone data to a computer/iTunes/another iPhone via Wi-Fi.
  • Full Backup. Besides the files that an iTunes backup includes, it supports backing up 10 more types of files on the iPhone.
  • Incremental Backup. Back up only the new added data based on the previous backup, which saves both the backup time and storage space.
  • Air Backup. Back up your iPhone/iPad/iPod automatically, wirelessly at a scheduled time (daily, weekly, monthly, etc.). 

Now, Free Download AnyTrans on your computer firstly, and then follow the steps below to back up your iPhone with ease.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Choose the Backup Manager mode.

Open AnyTrans > Plug in your iPhone, once the computer has detected your mobile phone > Click on “Backup Manager” on the left side to continue.

Navigate to Backup Manager Page

Navigate to Backup Manager Page

Step 2. Make a full backup of your iPhone.

Choose the “Full Backup” feature here to back up all the content on your device.

Full Backup in AnyTrans - Step 2

Full Backup in AnyTrans – Step 2

Step 3. Encrypt the backup.

If you do not want to encrypt the backup, just ignore it and click the Next button to start backing up your device. To encrypt the backup, just check the “Enable Password Protection” option and set the password.

Choosing Full Backup and Continue

Choosing Full Backup and Continue

Making a backup regularly could be a time-consuming process. Actually, you can try the Air Backup mode of AnyTrans to back up your iPhone automatically, wirelessly as scheduled – daily, weekly, monthly… The Air Backup mode helps you easily backup your device within Wi-Fi or when you connect the device to the computer. You don’t need to do anything.

How to Selectively Backup iOS Data to Computer with AnyTrans

Creating a new iTunes backup with AnyTrans is a nice solution to iTunes could not back up the iPhone. However, while making iTunes backups, you can’t selectively backup data. AnyTrans overcomes this shortcoming. It allows you to selectively back up data from iPhone to computer as a printable and viewable format, that is to say, if you use AnyTrans to backup iPhone data, you can have access to the data backed up in computer whenever you need.

Step 1. Free download AnyTrans on your computer and then launch it on your computer, plug in your iPhone.

Step 2. The managing content by category panel is on the right side of the main interface, select the data type you want to backup. (Take Photos as an example)

Click Photos under Device Manager

Click Photos under Device Manager

Step 3. AnyTrans would display you all photos on iDevice. Select the photos you want to backup, click the To Computer button and selected photos will soon be transferred to your computer.

Start Transferring Photos in AnyTrans – Step 3

Start Transferring Photos in AnyTrans – Step 3

Solution 5. Fix the iPhone Disconnected Issue with A Professional Tool

No matter what problems you have experienced while backing up iPhone to iTunes, you can solve them through an efficient troubleshooter to fix them. The typical problem will be solved via the AnyFix’s iTunes Repair with several clicks. Also, AnyFix supports solving over 200 iTunes issues and over 130 system issues without any data loss at all. Here the steps will lead a way to get out of the iPhone disconnected to iTunes while backing up data on the iPhone.

Step 1. Get the latest version of AnyFix and then launch it on your computer > choose the iTunes Repair on the right.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

How to Fix iTunes Errors with AnyFix in 1 Click

How to Fix iTunes Errors with AnyFix in 1 Click

Step 2. Click on the iTunes Connection/Backup/Restore Error > tap on the Fix Now to go on.

Fix iTunes Error with Anyfix Easily

Fix iTunes Error with Anyfix Easily

Step 3. It will take minutes to analyze the component of iTunes. After analyzing, you can click on the Fix Now to fix the issue. Now you need to authorize the AnyFix an administrator right to fix the iTunes problem. Click on yes and OK button to start the journey.

Authorize AnyFix the Permission to Repair iTunes Issues

Authorize AnyFix the Permission to Repair iTunes Issues

Step 4. Minutes later, you’ll see the successfully repaired page on your screen.

Complete iTunesIssues Repair

Complete iTunes Issues Repair

Solution 6. Deleting the Lockdown Folder

The lockdown folder is a protected folder on your computer containing temp data. When it goes corrupt, you need to delete the lockdown folder from your computer to be able to backup devices again. We have talked about deleting the lockdown folder from the computer before, please refer to How to Delete Lockdown Folder to know more.

Solution 7. Deleting iTunes Backup

Go to iTunes > Preferences > Devices, all iTunes backups will be displayed. Delete backups would eliminate errors caused by reading or trying to update it. Give this solution a try and see if you can fix the iPhone disconnects problems.

Solution 8. Renaming the Old Backup Folder

Matching your device identifier with the backup folder name could be helpful to solve issues of iTunes could not back up the iPhone because the iPhone is disconnected. For more detailed steps to rename the old backup folder, please refer to How to Rename the Old Backup Folder >

Solution 9. Changing the iDevice Setting

While backing up iDevice with iTunes, it is recommended to turn on Airplane mode and Low Power Mode, then turn off Background App Refresh. This could avoid disconnect errors caused by the iPhone itself.

Part 2. iTunes Could Not Restore the iPhone Because the iPhone Disconnected

When you are getting the message of “iTunes could not restore the iPhone because the iPhone disconnected”, it is necessary to find a solution that will keep the data you’re trying to restore intact. There are three solutions below can be helpful.

 iTunes Could Not Restore the iPhone Because the iPhone Disconnected

iTunes Could Not Restore the iPhone Because the iPhone Disconnected

Solution 1. Changing USB Cables

Just like fixing iTunes could not back up the iPhone, maybe it is the USB cable that should be blamed. Change the USB cable or switch to another USB port and try again, the problem should be fixed.

Solution 2. Booting iDevice and Computer

This is a solution that many iOS users forget to try. This is certainly the easiest thing you could do to fix the iPhone disconnects errors during restore. Restart both your iPhone/iPad and your computer, then try to restore the iTunes backup again.

Solution 3. Using PhoneRescue for iOS

If you tried all methods mentioned above but failed, there is still one last solution you can try to fix the problem of iTunes could not restore the iPhone because the iPhone disconnected – using a third-party restoring tool – PhoneRescue for iOS.

PhoneResue for iOS is developed to serve iOS users to recover data. It can be used to restore the iPhone with the previous backup even if iPhone disconnects error occurs. What’s more exciting, you can selectively restore data from iTunes backup to iPhone, that is to say, if you just want to get back some missing data, you don’t have to suffer from the risks of losing existing data.

Here is how to restore iPhone with previous iTunes backup with PhoneRescue for iOS.

Step 1. Free download PhoneRescue for iOS to your computer and then launch it. Please make sure there are previous iTunes backups on the computer.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 2. Connect your iPhone to your computer via a USB cable. Select Recover from Backup, then click the Right Arrow button to continue.

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue – Step 2

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue – Step 2

Step 3. PhoneRescue for iOS data recovery would display you all previous iTunes backups. Select one backup and click the Right Arrow button again. Then click Only Scan Backup if you want to view the data in iTunes Backup, click Compare if you want to find out the differences between the data in iTunes backup and iPhone.

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue - Step 3

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue – Step 3

Step 4. Select the data type you want to restore to iPhone from iTunes backup, don’t forget to click OK.

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue - Step 4

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue – Step 4

Step 5. It would display all data in iTunes backup. Select the data you want to restore to your iPhone, click the To Device tab. You can also save these data on the computer as a printable and viewable format.

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue - Step 5

Fix iPhone Disconnects Errors During Restore by Using PhoneRescue – Step 5

The Bottom Line

That’s all for solutions for iTunes could not backup/restore iPhone because the iPhone disconnected. If you are having any problems, please do leave comments below. By the way, AnyTrans offers all users a 3-day free trial and you can transfer 30 items a day. Besides, it is always free to use PhoneRescue for iOS to scan and view the contents in iTunes backup, why not download them and have a try?

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.