5 Ways to Fix iTunes Keeps Crashing on Windows or Mac

Looking for the methods to fix iTunes keeps crashing issue? Then, you have come to the right place as here we will tell you how to come out of this annoying problem with ease.

By | Last Updated: May. 28, 2019

iTunes is a great tool for iOS users to manage their device content on a computer. However, sometimes, users face many issues with iTunes, such as iTunes keeps crashing while downloading or transferring songs to iPhone. Thus, iTunes stops working is like a nightmare for users. If you are also going this same situation, then you are on the right page. In this post, we have gathered several methods that can probably help you to fix iTunes keeps crashing on Windows/Mac problem.

Common Fixes to iTunes Keep Crashing on Windows/Mac

Here, we have covered fixes for both Windows and Mac users. So, give a try to the below-mentioned methods and maybe the issue gets resolved for you.

Method 1: Upgrade iTunes Version

One of the common reasons why iTunes keep on crashing is due to its outdated version that may not be compatible with the new iOS device. This can be incompatibly issue that makes your iTunes crash. To fix the problem, you can check if your iTunes is updated to the latest version. Generally, the next software update solves the many minor bugs and issues. Below are the steps on how to check and update iTunes version on both Windows and Mac:

Step 1: To begin the process, run the iTunes on your computer.

Step 2: Next, click on “iTunes” tab (Mac users) or “Help” tab (Windows users).

Step 3: Then, choose “Check for Updates” and if an update is available, then download and install it.

How to Fix iTunes Keeps Crashing on Windows/Mac via Update iTunes

How to Fix iTunes Keeps Crashing on Windows/Mac via Update iTunes

Method 2: Run iTunes in Safe Mode

Third-party plug-ins also put a hindrance to working of iTunes. Thus, if you have installed any third-party plugins, then you must disable it to fix the problem “iTunes keeps crashing on Mac/Window”. You can do this by simply running your iTunes in safe mode. If iTunes work properly in safe mode, then you have to uninstall third-party plug-ins so that your iTunes works well without safe mode also.

To run iTunes in Safe mode on Mac, press Option and command. If you are Windows PC users, then press Shift and Ctrl keys.

How to Fix iTunes Keeps Crashing on Windows/Mac via Run iTunes in Safe Mode

How to Fix iTunes Keeps Crashing on Windows/Mac via Run iTunes in Safe Mode

If iTunes does not crash in safe mode, then you need to uninstall third-party plug-ins you have installed. So, move to C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins on Windows and /Library/iTunes/iTunes Plug-ins on Mac. Finally, cut and paste plug-ins to your PC desktop.

Method 3: Use Anti-Virus Software

It might be the case that your system has a virus and that’s why iTunes keeps on crashing. In this case, you can use Anti-virus software so that iTunes would work properly and your problem gets fixed out. Anti-virus software will detect and remove the virus from your computer. So, if the issue you are facing is due to a virus attack, then it will get resolved by this method.

Method 4: Uninstall Application that consumes large RAM

If there are some programs on your computer that occupy high RAM, then it can also be reasons why your iTunes keeps crashing. Thus, all you have to do is uninstalling those programs having high RAM usage and the issue will certainly get solved for you.

Method 5: Uninstall iTunes

Tired every above method, but the issue still persists? It’s a time to uninstall iTunes completely and reinstalling it on your computer. If the issue is within the iTunes, not your system, then by simply reinstalling it will solve the problem for you.

Here are the steps on how to un-install iTunes:

On Windows:

Step 1: Go to the Start menu and then, open “App & Features”. Here, press “Enter” and then, choose iTunes and click on “Uninstall” button.

How to Fix iTunes Keeps Crashing on Windows/Mac via Uninstall iTunes (Windows) - Step 1

How to Fix iTunes Keeps Crashing on Windows/Mac via Uninstall iTunes (Windows) – Step 1

Step 2: Next, you need to uninstall some application, which are Apple Software Update, Apple Mobile Device Support, Bonjour, and Apple Application support.

How to Fix iTunes Keeps Crashing on Windows/Mac via Uninstall iTunes (Windows) - Step 2

How to Fix iTunes Keeps Crashing on Windows/Mac via Uninstall iTunes (Windows) – Step 2

Step 3: Once un-installing iTunes, again reinstall it from its official site.

On Mac:

Step 1: Move to Application folder and then, search for iTunes app. Right-click on it and then, select “Get Info” option. Next, look and open the “Sharing & Permissions” and then, quickly tap on file icon which is at right-bottom corner.

Step 2: Now, you need to enter your admin password. After that, look for “everyone” and change the status to “Read & Write”.

Step 3: Thereafter, close the window and simply, put or drag iTunes app to the Trash bin to uninstall it from your system. Also, delete it from the Trash bin.

How to Fix iTunes Keeps Crashing on Windows/Mac via Uninstall iTunes (Mac)

How to Fix iTunes Keeps Crashing on Windows/Mac via Uninstall iTunes (Mac)

Once able to un-install the iTunes application from your system, visit iTunes official site and re-install it on your system.

The Bottom Line

That’s all on how to fix iTunes keeps crashing on Windows/ Mac. This guide has covered all possible ways for users to come out of this problem and now, it’s your turn to try out these methods. We hope that our guide may help you to fix the problem on your system.

Faye Clarke

Member of iMobie_Inc, an enthusiastic fan of Apple and Jazz music, always ready to offer advice and solutions to any iOS & Android related issues.