Frequently Asked Questions Back

Have a question about iMobie product shopping, operation, troubleshooting, and more? It's probably been asked before. Check out below quick answers to our frequently asked questions or contact our team if you have any further questions. We guarantee you that we will reply any emails within one business day after receiving them.

For Sales Support:
sales#imobie.com (replace # with @)

Before telling us your concerns or problems, you may browse the most commonly asked questions below. We'll gather more questions for this page and upgrading them continuously.

For Technical Support:
support#imobie.com (replace # with @)

We worked hard to build a comprehensive FAQ here. It will provide immediate solutions to answer your technical questions. So we highly encourage you to find answers on this page before sending email.

Order Online

  • What benefits are available if I purchase your products?

    1. A full functional product, all limitations removed.

    2. License code and download link will be sent to you automatically within minutes.

    3. Free and priority email support (24/7/365) when you have any problems.

    4. Free lifetime minor update and improving upgrade.

    5. 100% NO questions asked money-back guarantee.

  • What payment methods do you support?

    We accept several types of payment: Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice and PayPal, etc.

  • Is it secure to purchase from your Website?

    It's 100% SAFE! Our website is scanned by McAfee security daily. We cooperate with 3rd-party - Avangate.com to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.

  • How do I pay for the product with my credit card?

    Please follow these steps:

    1. Click Buy Now on the purchase page of our website, and you will see a product list in the shopping cart.

    2. Check the list, you may add or remove extra service and other product items.

    3. Fill in personal information to get the order email and your card information on the page.

    4. Click Checkout at the bottom of page, and the web page will lead you to the next page.

    5. Review your shopping list and then complete the order.

    6. You will get the license code on the next page immediately and order email within minutes.

  • How do I pay for the product with my Paypal?

    Please follow these steps:

    1. Click Buy Now on the purchase page of our website, and you will see a product list in the shopping cart.

    2. Check the list, you may add or remove extra service and other product items.

    3. Fill in personal information to get the order email and change the payment option to Paypal.

    4. Click Checkout at the bottom of page, and the web page will lead you to the next page.

    5. Review your shopping list and then complete the order.

    6. You will get the license code on the next page immediately and order email within minutes.

  • I purchased the wrong product by mistake. Can I exchange it for the right one?

    In this case, we suggest you buy the right product first and contact us about your situation, and then we will refund your money for the wrong one as soon as possible after we confirm the situation.

  • As a return customer, can I get discount for purchasing other products?

    Yes, of course. We offer up to 50% discount for return customer to purchase other product(s). Please simply contact sales#imobie.com (replace # with @) for details.

  • What is your refund policy?

    We'll hold the 60-day no questions asked money-back guarantee if our products cannot normally work with errors or bugs. But sometimes the software doesn't work well due to improper operation. We strongly suggest you contact our customer support for help first with detailed problem descriptions.

License Code

  • I didn't receive the license code for several hours after my purchase. Why?

    The possible reasons might be:

    1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.

    2. You may provided invalid email address when you filled the order page.

    3. Your email service provider may reject emails from un-confirmed senders.

    Please let us know by writing to sales#imobie.com (replace # with @) if you have any problems.

  • It shows "Invalid License Code". Why?

    Please uninstall the old version first and then download the latest version and re-install it to have a try. Besides, please pay attention to the following tips:

    1. We highly recommended to copy and paste the license code instead of entering it directly. Please make sure there is no blank space before and after the license code.

    2. Please run it as administrator in case that your account didn't have the permission to write file on disk.

    3. If you cannot run as administrator, please install our software to non-system partitions, like D: / E: / etc.

  • Can I use one license on multiple computers?

    Sorry, one license can be activaed on one computer only. If you would like to purchase additional licenses, please feel free to contact us. The multi-license discount is ready.

  • How do I move the software I purchased from the old computer to the new one?

    Firstly, please uninstall the software from your old computer. And then download the latest version from our website and install it on your new computer. You can use the same license code to activate the new computer.

  • What can I do if I lost the license code?

    If you lost your license code, we are happy to help you find the new one. Please provide us with detailed information about your purchase, such as order ID, email address, etc.

  • Do I need to re-activate software after I reinstall?

    No, you just neeed to active the software once and you can install & uninstall software any times. But you must re-active the software if you re-install the operation system.

Copyright © 2014 iMobie Inc. All rights reserved. iPod®, iPhone®, iPad®, iTunes® and Mac® are trademarks of Apple Inc., registered in the U.S. and other countries. iMobie's software is not developed by or affiliated with Apple Inc.