Frequently Asked Questions

General information

PhoneRescue for HUAWEI FAQ

iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.

Part 1. How to launch Developer options on HUAWEI?

If you just get a new phone, the Developer options usually are hidden. To launch Developer options, please refer to the steps below:

1. Please go “Settings” on HUAWEI > Select “About phone” option.

2. Please tap “Build number” several times until a message “You are now a developer!” appears on your mobile screen. After that, please return to the “Settings”, and you will see “Developer options”.

Part 2. How to turn on USB debugging option (Android 5.0 and above) on HUAWEI?

USB debugging option on Andriod device helps transfer data between device and computer. To turn on USB debugging option on HUAWEI, please refer to the detailed instructions below:

1. Open HUAWEI device > Go Settings > Click Developer options > Choose USB debugging option > Turn on the blue switch.

2. Please tap OK to allow USB debugging.

Part 3. How to turn on USB debugging option (Android 4.0) on HUAWEI?

To turn on USB debugging option on (Android 4.0) HUAWEI, please kindly refer to the detailed instruction below:

Open HUAWEI device > Go Settings > Choose "USB debugging" option > Please tap "OK" to allow USB debugging.

Part 4. What kinds of data does PhoneRescue for HUAWEI support to recover?

Currently, PhoneRescue for HUAWEI supports to recover the following files : Contacts, Messages, Call history, Photos, Audio, Videos, Documents, WhatsApp and Line.

Part 5. Why I can't download PhoneRescue for HUAWEI on my phone?

Currently, PhoneRescue for HUAWEI is a desktop-based program for your computer, which cannot be installed on Android device directly. Thus you need to install software on computer. And then, you can use PhoneRescue for HUAWEI to recover the lost data from Android device.