Frequently Asked Questions

General information

PhoneRescue for SAMSUNG FAQ

iMobie Support Team is here to provide solutions, tips and helpful information when you need it most. And if you have any questions or problems, we're here to help. All you request will be answered within 24 hours.

Part 1. How to launch Developer options on SAMSUNG?

The developer options will not display if you just get a new phone or you clear your device data. Please follow the detailed instruction below to launch Developer options on SAMSUNG:

1. Open SAMSUNG > Go Settings > Click “About device” option > Click “Software info” option.

2. Click “Build number” several times, you will get the message “Developer mode has been turned on” on the interface of mobile. Then, you will see the “Developer options” after returning Settings.

Part 2. How to turn on USB debugging option (Android 5.0 and above) on SAMSUNG?

To transfer data between computer and device, you need to turn on USB debugging option. Please refer to the following instructions to turn on USB debugging option on SAMSUNG.

1. Open SAMSUNG > Go Settings > Click Developer options.

2. You will get the messages below on the interface of mobile when you choose to turn on USB debugging option. Then please click “OK” to allow USB debugging.

Part 3. How to turn on USB debugging option (Android 4.0) on SAMSUNG?

If you want to transfer data between device and computer, you need to turn on USB debugging option. Please refer to the detailed instructions below to turn on USB debugging option (Android 4.0) on SAMSUNG.

1. Open Samsung > Go Settings > Click Developer options.

2. The messages below on the interface of mobile will pop up when you click to turn on USB debugging button. Then please click “OK” to allow USB debugging.

Part 4. What types of data does PhoneRescue for SAMSUNG support to recover?

PhoneRescue for SAMSUNG currently can help you recover the following file types: Contacts, Call Logs, Messages, Calendar, Gallery, Music, Videos, App Documents, WhatsApp, and Line.

Part 5. Why can’t I download the PhoneRescue for SAMSUNG on my device?

You can’t download PhoneRescue for SAMSUNG on your device in that it is a desktop based program. Thus, you need to install PhoneRescue for SAMSUNG on your computer. Then, you can use it to recover lost data from SAMSUNG device.

Part 6. What should I do if PhoneRescue for SAMSUNG can’t detect my device?

If PhoneRescue for SAMSUNG fails to recognize your device when you try to recover your data. Please refer to the detailed instructions to fix this issue.

1. Please download the latest version of PhoneRescue for SAMSUNG from our website.

2. Please check whether you turn on USB debugging. If not, please turn it on.

3. Please reconnect USB with your device. Or please give new one a try.

4. Please make sure that whether your device and computer are using the latest version of drivers. If not, please download the latest driver from SAMSUNG official website.

5. If problem persists, please send log file to Support Team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.