7 Common Apple TV App Problems and Solutions

Whether you are a new Apple TV user or an existing one, you will occasionally come across a few issues in the app on your devices. Here we have got some methods for you to apply when you face issues in the app so you can fix the issues and enjoy an uninterrupted viewing experience.

Bella Miller Last Updated: Mar. 17, 2020

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Apple TV has got a huge overhaul in the recent iOS update and it now comes packed with more features than before. Although Apple has tried their best to keep the app as error-free as possible, there are still times when it starts acting weird and just does not work the way it should. If you are seeing this unexpected app behavior on your device, it is time you find a fix and apply it to get rid of the issue.

The following guide covers some of the common Apple TV app problems along with their fixes. These are some of the very common issues that you may encounter with the app on your device at any point of time. But since you would now know the fixes, getting rid of the problems will be much easier.

Problem 1. Apple TV App Not Working

One of the most common issues you will ever encounter is the Apple TV app not working or getting frozen on your devices. Like any other apps, the Apple TV app could also face issues sometimes and it will stop working on your devices. Normally, it will simply either not launch or crash when you try to launch it on your device.

Apple TV App Not Working

Apple TV App Not Working

There are a few fixes you can apply to get rid of this issue and to get the TV app to launch and work on your iPhone or iPad. Here is what you can do when you cannot get the app to work on your device:

  • Tap and hold on the TV app on your device and then tap the X icon to uninstall it. Then, head over to the App Store and download and reinstall the app on your device.
  • Reboot your iOS-based device to fix the issue.
  • Make sure there is enough memory space available for the app to properly function on your device.

One of the fixes above should help you get the app to work flawlessly on your device.

Problem 2. Apple TV App Not Connecting

If the Apple TV app does not connect to the servers on your device, you will not be able to view any content as it will have problem loading content. It is because all the content is fetched from the Internet and not having an active Internet connection means a non-functional app.

Apple TV App Not Connecting

Apple TV App Not Connecting

However, there are a few things you can do to get rid of this connection issue in the Apple TV app on your device. Here is what we suggest you to do.

  • Make sure the WiFi network you are connected to is active and works. If it does not, connect to a working and stable network.
  • If you are on cellular connection, make sure you have a data plan available from your carrier.
  • Toggle the Airplane mode on and off to see if that fixes the issue for you.
  • Check if the Apple servers are facing any downtime. This will cause interruptions to your viewing experience in the app.
  • Reset the network settings to the factory defaults from Settings > General > Reset > Reset Network Settings.

Once you have established a proper connection, the TV app will not have any issues connecting to the Internet and fetching your favorite shows.

Problem 3. Apple TV App Not Downloading

If you are facing an issue where the Apple TV app does not download your content, there are several reasons as to why it is acting so. Fixing these causes will help you get rid of the issue and you will be able to download content without issues on your device.

Apple TV App Not Downloading

Apple TV App Not Downloading

Here is what you can do when you cannot download content in the Apple TV app:

  • Make sure you have enough storage available on your device to store the downloaded content. If you do not, your content will not download.
  • Your Internet must be active or your downloads will fail. Connect to a working connection if you are not already.
  • It may be that the content you want to download is already downloaded. Check the downloads section and confirm.

With the fixes above, you should be able to get the app to download your favorite content on your device.

Problem 4. Apple TV App Not Updating

If you are unable to update the Apple TV app on your device, it could be you are not on a compatible iOS version, and so on. This issue can be easily fixed as it is more of a compatibility matter and less of an actual issue.

Apple TV App Not Updating

Apple TV App Not Updating

Here is what you do to update the Apple TV app on your device:

  • Make sure the latest Apple TV app version is compatible with your device. If it is not, you will not be able to update the app.
  • Delete the app firstly, and then reinstall it from the App Store. You will have the latest version of the app on your device.

By following a few steps, you should be able to update the current version of the Apple TV app on your device to the latest one.

Problem 5. Apple TV App Not Showing Up Next

Up Next in the Apple TV app tells you what is next in the pipeline to watch. But if you do not see this in your app, there may be a reason why.

Apple TV App Not Showing Up Next

Apple TV App Not Showing Up Next

Do the following and you will have your content show up in the Up Next section of the app:

  • Re-add all of your shows to the section and they will appear in the Up Next section.
  • Sign-out of your account, change your region, and sign back in again. Then, you will find the Up Next section is now populated with your content.

You will now find what to watch next in the Up Next section so go ahead with the flow and enjoy.

Problem 6. Apple TV App is Blank

When you launch the Apple TV app and it shows nothing but a blank screen, there may be some issues with the content for the app. The following is how you resolve the issue on your device:

  • Reboot your device and then launch the Apple TV app.
  • Disable WiFi, launch the Apple TV app and play a video, head back to WiFi settings and enable WiFi.
  • Restart your device.

You will now have your content showing up in the TV app on your device.

Problem 7. Apple TV Podcast App Not Working

Some users complain that they are unable to use the Podcasts service on their devices. All that they get to see is a white screen when they try to access the service.

Apple TV Podcast App Not Working

Apple TV Podcast App Not Working

The following fixes should help you fix the podcasts issue on your device:

  • Force close the app on your device.
  • Launch the app and wait a while as it may show an updated privacy policy before you can continue.

The Bottom Line

Fortunately, there are not a lot of Apple TV app issues and for the common ones, there are many solutions available to get rid of those from your devices. We hope the above guide helps you fix any of the issues you are facing in the Apple TV app on your device.

Bella Miller

A senior editor, an Apple fan at iMobie Inc.. I love both dancing and helping users to solve iOS & Android related issues by writing various types of tutorials.