How to Fix: WhatsApp Restoring from iCloud Not Working

Unable to restore WhatsApp from iCloud backup? Don’t worry. This guide will share you several useful tips to fix the WhatsApp restoring from iCloud not working issue easily.

Joy Taylor Last Updated: Apr. 28, 2021
PhoneRescue for iOS – Restore WhatsApp from iCloud with Success

If you cannot restore WhatsApp from iCloud, you can try this third-party software, PhoneRescue for iOS, to recover deleted WhatsApp from iCloud backup or from iPhone without backup.

Please I cannot restore my WhatApp from iCloud, I can see the size of the backup but anytime I try it says “Couldn’t restore chat history” please I need you help!

As the above user describes, you may also get the error message that says “couldn’t restore chat history” when you try to restore from iCloud on the new iPhone or others.

If you are facing couldn’t restore chat history on WhatsApp, then you come to the right place. In the following guide, we will share why won’t WhatsApp restore from iCloud, several efficient solutions to fix WhatsApp restore from iCloud not working at all, or WhatsApp taking long to restore from icloud.

WhatsApp Restoring from iCloud not Working

WhatsApp Restoring from iCloud not Working

Also Read: How to Restore WhatsApp from Google Drive >

Why is My WhatsApp Not Restoring from iCloud

Usually, when you couldn’t restore chat history, it means that you may face the following situations:

  • Restore WhatsApp from iCloud stuck and will take long ages to restore.
  • WhatsApp no iCloud backup found.
  • WhatsApp media not downloading after iCloud restore.
  • WhatsApp not connected to iCloud.
  • WhatsApp won’t download on the new iPhone, etc.

And the iCloud restoring process went wrong due to some reasons below:

  • Firstly, if you are restoring WhatsApp to new iPhone, make sure you are using the same Apple ID that the backup was created on.
  • Also, the error may be caused by insufficient iCloud storage, so your iPhone couldn’t restore chat history with the actual size.
  • Besides, if restore WhatsApp from iCloud stuck for a long time, it may because you are not using a stable WiFi network.

Check the solutions below to WhatsApp restore chat history from iCloud not working.

How to Restore WhatsApp from iCloud Backup

PhoneRescue for iOS is recognized as the #1 iCloud and iTunes alternative for restoring iOS data and backup. Unlike the traditional iCloud way, there’s no blind full restore, PhoneRescue allows you to restore only WhatsApp messages and attachments. Also, there’s no need to erase anything before restoring WhatsApp from your iCloud backup. Besides, it also provides you to restore WhatsApp without backup or from iTunes backup.

To make the restoring job more flexible and accurate, PhoneRescue enables you to view the details of the backup file and selectively restore the WhatsApp messages and message attachments you prefer. Now, let’s check how to selectively restore WhatsApp from iCloud.

Step 1. Free Download PhoneRescue for iOS on your computer, or click the Download button below directly > Install and run it.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 2. Connect your device to the computer via a USB cable > Choose Recover from iCloud mode > Click on Right Arrow to continue.

Recover Data from iCloud Via PhoneRescue

Recover Data from iCloud Via PhoneRescue

Step 3. Sign in with your iCloud account (Apple ID) > Click on Right Arrow > Choose iCloud Backup option.

Enter Apple ID and Password to Sign in

Enter Apple ID and Password to Sign in

Step 4. Select an iCloud backup that contains the WhatsApp messages you want to restore > Click Download > Check only WhatsApp > Click OK.

Check WhatsApp to Restore

Check WhatsApp to Restore

Step 5. Preview and select the WhatsApp and attachments you want to restore > Click on Recover button on the bottom right corner to restore them now.

Select WhatsApp Chats to Restore

Select WhatsApp Chats to Restore

You can also restore WhatsApp data without backup with PhoneRescue for iOS.

How to Fix: WhatsApp Restore from iCloud Not Working

Solution 1. Check Network Settings

A stable network connection is the most basic requirement for restoring data from iCloud. The error message WhatsApp not connected to iCloud may be caused by your iPhone isn’t connected to a strong Wi-Fi or Cellular network, or you are not using the same Apple ID. So first, make sure that your iDevice is connected to a stable Wi-Fi network or cellular data.

Solution 2. Update to the Latest iOS Version and WhatsApp Version

New updates would fix many bugs that may cause issues like WhatsApp restoring from iCloud not working. Make sure that you have the latest version of both iOS and WhatsApp.

To update iPhone to the latest version, go to Settings > General > Software Update > Download and install.

To get the latest version of WhatsApp, open App Store > Tap the Updates tab at the bottom > Find WhatsApp and tap on the Update button.

Solution 3. Turn on iCloud Drive

iCloud Drive allows apps to store documents and data in iCloud. If this feature is not enabled, then the backup you made can’t be restored on your device. So, make sure that you have enabled iCloud Drive on your iPhone before the restoring process.

Fix WhatsApp Restore from iCloud Stuck – Turn on iCloud Drive

Fix WhatsApp Restore from iCloud Stuck – Turn on iCloud Drive

Note: If you used iCloud Drive to create WhatsApp backup, it will only be able to restore on an iPhone with iOS 9 or later.

Solution 4. Check iPhone Storage

If your iPhone doesn’t have enough available storage for the iCloud backup, then it can be the reason why you’re unable to restore WhatsApp from iCloud. In this case, you just need to delete some unnecessary files and free up space on your device for backup.

Solution 5. The Same Phone Number and Apple ID

Make sure that you have to use the same phone number and iCloud account (Apple ID), which you used for backing up your WhatsApp messages on the previous phone. If not, just change it with the previous phone number and the same iCloud account. It may fix the WhatsApp restoring from iCloud problem.

Solution 6. Make Sure You Are Restoring iCloud Backup Correctly

I have had a problem with my whatsapp and I am trying to recover my chat history from iCloud. I backed up my iPhone on iCloud two weeks ago. Now when I signed back into iCloud and installed Whatsapp again and gave my same old number, Restore from iCloud saying “No Backup found”. But I can see the Whatsapp backup of 2GB in Settings > iCloud > Manage Storage > Backups. I have enough storage space to restore and I tried with connecting to the different Wi-Fi .

If you’re still facing the issue of no backup found on iCloud WhatsApp Restore like the above user, you need to make sure you’re restoring WhatsApp backup rightly once again. To restore WhatsApp from iCloud:

1. If you backed up with WhatsApp Settings > Chats > Chat Backup

  • Make sure there is WhatsApp backup exists.
  • Uninstall WhatsApp and reinstall from App Store.
  • Verify your phone number, follow the on-screen instructions to restore chat history.

Note: The phone number used for backing up and restoring must be the same.

2. If you backed up with Settings > [your name] > iCloud

  • First erase iPhone: Settings > General > Reset > Erase All Content and Settings.
  • Then start set up iPhone: On the Apps & Data screen, choose Restore from iCloud backup.
  • Restore from iCloud: Sign into the same iCloud account that you used to create backup > Choose one backup you want to restore and start restoring.

Solution 7. Try to Restore WhatsApp from iTunes Backup or Google Drive

AppTrans allows you to transfer, back up, and restore WhatsApp easily. You can choose to restore WhatsApp data from iTunes backup, from a computer, or Google Drive backup.  Here, we take iTunes backup as an example

Step 1. Get AppTrans installed on your computer > Choose App Restore > Move to iTunes Backup and click Restore button.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Click iTunes Backup Under App Restore

Click iTunes Backup After App Restore

Step 2. Here AppTrans will list all your iTunes backups > Select the one that contains the data you need > Click View. (You can also Restore all backup data directly.)

Select an iTunes Backup to Restore

Select an iTunes Backup to Restore

Step 3. Select WhatsApp > Click View Details.

Select WhatsApp and View All Chat History

Select WhatsApp and View All Chat History

Step 4. All the WhatsApp chat history will be listed below > Choose the one you want to restore > Click Export button and you can choose export as PDF, HTML, or TXT format.

Export WhatsApp Chats to Computer

Export WhatsApp Chats to Computer

Bonus Tip: Try Another Way to Back Up and Restore WhatsApp on iPhone

To fix WhatsApp taking so long to restore from iCloud, you can also try to restore WhatsApp chat history from iPhone directly. Here we recommend you AnyTrans, which is a professional iOS data manager. With it, you can backup all WhatsApp data safely and quickly. Then restore the backup of WhatsApp easily.

Besides, another often mentioned WhatsApp issue is how to restore WhatsApp messages from Android to iPhone. For a long time, there is no solution to this problem, but from now on, you don’t need to worry about it anymore. AnyTrans can also help you with that.

Download and launch AnyTrans on your computer and check the guide below to restore WhatsApp messages:

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Make a Backup for WhatsApp on iPhone

Click Social Messages Manager on the left panel, then choose Back Up WhatsApp > Tap on Back Up Now > Decide whether to encrypt the backup and click Next to Backup.

Backup WhatsApp on Old iPhone

Backup WhatsApp on iPhone

Step 2. Restore WhatsApp Messages

Head to Restore WhatsApp panel and you can click Restore button to choose one backup to fix WhatsApp taking long to restore from iCloud.

Restore WhatsApp to New iPhone

Restore WhatsApp Backup

The Bottom Line

With the above 6 solutions, you may have fixed the WhatsApp restoring from iCloud not working error successfully. And you can try PhoneRescue for iOS to restore WhatsApp chat history from iCloud successfully. If you have other troubles while restoring WhatsApp from iCloud, feel free to leave them in the comment section and we will reply to you soon. Lastly, if you find this guide useful, share it to help more users who are also stuck on this problem.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Author Avatar
Joy Taylor Twitter Share Facebook Share

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.

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