I am unable to restore WhatsApp Chat history from iCloud. Tapping on it initiated a download of chat messages and when it reaches 100%, it gives an error saying “Couldn’t restore chat history” with an option to either click Retry or Cancel. Could anybody help me? Thanks!!!
Over thousands of iOS users signed, “I have this question too” in Apple Community for the WhatsApp restoring from iCloud problem, as the above user describes. If you are one of those users, then you come to the right place. In the following guide, we will share you several efficient solutions that has proved to be useful for fixing the WhatsApp restoring from iCloud not working error. Now, let’s check it.
How to Fix: WhatsApp Restore from iCloud Not Working
Solution 1. Check Network Settings
A stable network connection is the most basic requirement for restoring data from iCloud. If your iPhone isn’t connected to a strong Wi-Fi or Cellular network, it will cause the iCloud restoring issue. So, make sure that your iDevice is connected to a stable Wi-Fi network or cellular data.
Solution 2. Update to the Latest iOS Version and WhatsApp Version
New updates would fix many bugs which may cause issues like WhatsApp restoring from iCloud not working. Make sure that you have the latest version of both iOS and WhatsApp.
To update iPhone to the latest version, go to Settings > General > Software Update > Download and install.
To get the latest version of WhatsApp, open App Store > Tap the Updates tab at the bottom > Find WhatsApp and tap on the Update button.
Solution 3. Turn on iCloud Drive
iCloud Drive allows apps to store documents and data in iCloud. If this feature is not enabled, then the backup you made can’t be restored on your device. So, make sure that you have enabled iCloud Drive on your iPhone before the restoring process.
Solution 4. Check iPhone Storage
If your iPhone doesn’t have enough available storage for the iCloud backup, then it can be the reason why you’re unable to restore WhatsApp from iCloud. In this case, you just need to delete some unnecessary files and free up space on your device for the backup.
Solutions 5. The Same Phone Number and Apple ID
Make sure that you have use the same phone number and iCloud account (Apple ID), which you used for backing up your WhatsApp messages in previous phone. If not, just change it with the previous phone number and the same iCloud account. It may fix the WhatsApp restoring from iCloud problem.
Solution 6. Try an iCloud Alternative to Restore WhatsApp
If all above 5 methods fail to help you fix the problem, then last solution for you is to try a reliable iCloud alternative like PhoneRescue for iOS to finish the task. PhoneRescue for iOS is recognised as the #1 iCloud and iTunes alternative for restoring iOS data and backup.
Unlike traditional iCloud way, there’s no blind full restore, PhoneRescue allows you to restore only WhatsApp messages and attachments. Also, there’s no need to erase anything before restoring WhatsApp from your iCloud backup.
To make the restoring job more flexible and accurate, PhoneRescue enables you to view the backup files details and selectively restore the WhatsApp messages and messages attachments you prefer. Now, let’s check how to selectively restore WhatsApp from iCloud.
Step 1 Free Download PhoneRescue for iOS on your computer, or click the Download button below directly > Install and run it.
Step 2 Connect your device to the computer via a USB cable > Choose Recover from iCloud mode > Click on Right Arrow to continue.
Step 3 Sign in with your iCloud account (Apple ID) > Click on Right Arrow > Choose iCloud Backup option.
Step 4 Select an iCloud backup that contains the WhatsApp messages you want to restore > Click Download > Check only WhatsApp > Click OK.
Step 5 Preview and select the WhatsApp and attachments you want to restore > Click on Recover button on the bottom right corner to restore them now.
If your wanted WhatsApp messages or WhatsApp attachments were not stored in the iCloud backup you made, the guide below may be helpful to you:
How to Recover WhatsApp Messages and Attachments without Backup >
The Bottom Line
With above 6 solutions, you may have fixed the WhatsApp restoring from iCloud not working error successfully. If you have other troubles while restoring WhatsApp from iCloud, feel free to leave them in the comment section and we will reply you soon. Lastly, if you find this guide useful, share it to help more users who are also stuck on this problem.