When iTunes has trouble connecting to your iPhone, it will throw an iTunes unknown error 0xe800000a. If everything looks good but you still have this error, read this guide to find out what is causing the issue and how you can go about fixing it on your machine.
Even though you have connected your iPhone to your computer the way it should be done, iTunes will sometimes have issues recognizing your device. There are times when it will even display errors like iTunes error 0xe800000a, which basically says that iTunes was not able to connect to the iPhone.
There are a variety of reasons why this error occurs in iTunes. If you are going through this issue and you have not been able to figure out a solution yet, we have some methods for you to try. Follow the methods given below and you should hopefully be able to get rid of the error.
The iTunes error code 0xe800000a refers to the app’s inability to connect to your iPhone. This error usually occurs when you connect your iPhone to your computer, and iTunes cannot work with the phone for some reason.
Older iTunes versions are known to have issues. Apple irons out issues with each iTunes update, and so older versions can display the error 0xe800000a even though everything is connected just fine.
If your computer runs an old version of the operating system, that can also affect the connection between iPhone and iTunes. Older operating system files can cause interference with iTunes’ working and this can throw the aforementioned error on your screen.
It may be that the USB cable that you are using to make the connection is faulty. If this is the case, iTunes will not be able to connect to your iPhone and you will see the above error on your screen.
Now that you have some idea of why the iTunes error 0xe800000a occurs, you can try out some of the possible fixes and see if they help get rid of the problem. If one fix does not work, move to the next one and keep doing so until you find a method that actually works for you.
When you meet error code 0xe800000a or other iTunes errors, you can use a powerful iTunes repair tool. It is AnyFix – iOS system recovery, which helps you fixing almost iTunes error, including connection issues. Check its main features below:
To Fix iTunes could not connect to this iPhone (0xe800000a):
Step 1. Get AnyFix on your computer (you don’t need to connect iPhone with USB after launch) > Click iTunes Repair from the homepage.
Step 2. Choose iTunes Connection/Backup/Restore Errors and click Scan Now.
Step 3. Once AnyFix finished scanning, the page below shows up > Click Fix Now button to continue.
Step 4. Then you need to authorize AnyFix on your computer and the repairing process begins. Waiting for iTunes repair completed and check if the connection issue is fixed.
If your computer has an old iTunes version installed on it, get it updated to the latest version to get all the existing issues patched. Updating iTunes on a Windows PC is as easy as clicking a few options. To update iTunes on Windows from the Microsoft Store:
Once iTunes is updated, try connecting your iPhone to your computer and see if iTunes recognizes it.
You should also update your computer’s operating system version if simply updating iTunes does not work.
When you install iTunes, it creates various folders on your computer. One of these folders is Lockdown where it stores certain files that have to do with your device’s connection. You can try renaming this folder so that it resets, and see if that resolves your problem.
You will be renaming the folder and not deleting it. This ensures you can restore the folder’s contents in case things go south.
Since your iPhone is connected to your computer via a USB connection, you need to ensure your USB host controllers are properly installed and configured. If you are not sure about this, you can reinstall the devices and Windows will install their drivers for you.
When your computer boots back up, Windows will automatically find and install the drivers for your USB host devices.
There are certain drivers installed on your computer that allow it to interact with your iPhone. Sometimes, these drivers get faulty or they need to be updated. If this is why you have the iTunes error 0xe80000a, then it is pretty easy to fix this issue. Simply use the Device Manager as follows to update your iPhone drivers.
Your computer will find and install the correct and updated drivers for your iPhone. iTunes will then have no issues connecting to your phone.
If you have not had luck with any of the above methods, your last resort is to get rid of the entire iTunes app and then download and install a fresh version. This will fix all of the issues that you have with this app.
You will lose all of your iTunes data when you uninstall it. Make sure you have saved this data somewhere before you go ahead and reinstall the app.
iTunes says it cannot connect to your iPhone for many reasons as explained above. Fortunately, you have several fixes to try and possibly remove the error from your computer. One of the methods will certainly resolve the issue and you will then be able to use your iPhone with your computer without any issues.
Product-related questions? Contact Our Support Team to Get Quick Solution >