Complete Ways to Fix iTunes Won’t Recognize iPhone

iTunes will not recognize your iPhone for many reasons. If you are fed-up with this connection issue on your computer, you might want to learn how you can fix it when iTunes is not detecting your iPhone. This guide has all the methods that you would ever need to fix iTunes issues on your machine.

Joy Taylor Last Updated: Aug. 28, 2020

If you are having problems getting iTunes to recognize your iPhone, you are not alone. Thousands of users face this issue occasionally and it is pretty common. There are various reasons why the iTunes app on your computer will not detect your iPhone. There may be an issue with your computer, iPhone, or the connection method.

Fortunately, there are several methods that you can try and hopefully fix the issue on your devices. The fixes that you will find here are both basic and advanced. First, you may want to apply all the basic fixes and see if that helps resolve your problem. If that does not work, go ahead and apply the advanced fixes and that should most likely resolve the issue for you. Check out the available solutions below.

Also Read: How to Fix Computer Not Recognizing iPhone >

Part 1. Try Some Basic Tips

This section describes some of the very basic resolutions for your issue. Try these and see if iTunes recognizes your iPhone.

1. Restart Computer and iPhone

From the moment you turn on your iPhone and computer to finally when you turn them after finishing your work, millions of processes run and get executed on your devices. Sometimes, some of these processes negatively affect your device and that results in issues like the one you are currently experiencing.

The good thing is that these minor issues can actually be easily fixed. You do not need to find any advanced-level methods to fix them. All you basically need to do is restart your computer and iPhone and that should resolve most issues for you. You can do that as follows.

Restart an iPhone

Press and hold down the Power (Side/Top) button, drag the slider, and turn off your iPhone. Press and hold down the Power (Side/Top) button to turn on your iPhone.

Restart an iPhone

Restart an iPhone

Restart a Computer

On most computers, you can click on the power option and choose Restart to restart your computer.

2. Check the Connection

One of the reasons why iTunes will not recognize your iPhone is that there is an issue with your connection method. You need to make sure all the equipment that you use to establish the connection is working.

Clean Up the iPhone Cable Port

Clean Up the iPhone Cable Port

The first thing you need to check is the cable port on your iPhone. Ensure there is no dust or debris in it and that it is properly cleaned up. If it is dirty, clean it up. The second thing you will need to check is the USB port on your computer. Again, make sure this port is clean and there is no dust in and around it.

Also, you need to check your USB cable and ensure it works. A faulty cable will not let iTunes detect your iPhone. If required, replace the cable with an Apple original one.

3. Uninstall iTunes and Reinstall it

If iTunes is still having trouble recognizing your iPhone, there may be an issue with the iTunes app on your computer. One way to fix iTunes issues is to remove the entire iTunes app from your computer and then reinstall it. This should not take too long and you can fix many issues with this method.

The following shows how you can perform this method on your computer.

Step 1. If you are on Windows, launch the Control Panel utility from your Start Menu.

Step 2. Find and click on the option that says Uninstall a program to remove iTunes.

Uninstall Apps on Windows PC

Uninstall Apps on Windows PC

Step 3. Find iTunes in the list of installed apps, click on it, and select Uninstall at the top of your screen.

Step 4. If you are on Mac, drag the iTunes app from the Applications folder over to the Trash icon in your Dock.

Step 5. Head over to the iTunes website and download and install the app on your computer.

4. Temporarily Disable Security Software

The purpose of a security software tool on your computer is to keep your machine secure from any viruses and threats. Unfortunately, some of those antivirus software are not good at differentiating between good and bad files. As a result, they end-up detecting good apps like iTunes as bad apps and cause interference with their workings.

This may have happened on your computer and that is why iTunes fails to recognize your iPhone. To fix this issue, all you need to do is disable your security software when you use iTunes on your computer. Since the software will remain disabled, it will not get into the way of iTunes and iTunes will be able to do what it needs to do to detect your iPhone

With most antivirus software, all you need to do is open the software and click on the Turn Off, Disable, or a similar option to turn them off.

Part 2. If iTunes is Still Not Detecting iPhone

If iTunes will not recognize your iPhone even after applying all of the above fixes, there might be a serious issue with your computer or device. The following are some of the advanced methods that you can apply to get rid of the connection issue from your devices for good.

Method 1. Try AnyFix to Repair iTunes without Efforts (Mac/Windows PC)

iTunes can sometimes be extremely difficult to fix. If the errors are caused by something serious in the app, then fixing it manually is going to take forever. Luckily, you do not need to do that as there are a few apps you can use to fix iTunes and the errors related to it with some basic steps.

AnyFix – iOS system recovery tool is an application that allows you to fix hundreds of issues associated with iTunes on your computer. The application performs the entire repair process in the background. All that you need to do is click on a few options in the app and it will take care of the rest for you.

The following is how you use this app to fix iTunes not recognizing your iPhone.

Step 1. Download AnyFix on your Windows or Mac computer, then install and launch.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 2. Click on iTunes Repair on the main app interface.

Repair iTunes with AnyFix

Repair iTunes with AnyFix

Step 3. On the following screen, the app will ask to choose the category of error. Since your issue has to do with the connection, select the second option that says iTunes Connection/Backup/Restore Errors, and hit Scan Now.

Select the Error Type to Fix

Select the Error Type to Fix

Step 4. Wait for the app to analyze the errors. Then, click on Fix Now to start fixing those errors.

Resolve iTunes Errors

Resolve iTunes Errors

Step 5. Soon after, iTunes should be repaired on your computer and you will see a Repair Completed page.

Method 2. Fix iTunes Error on Windows PC

If you use iTunes on a Windows computer, there are a few things you can do to possibly get rid of iTunes issues from your machine.

1. Trust Your Computer

When you connect your iPhone to your computer, make sure you tap on the Trust option on your device. This way, your iPhone can exchange data with your computer using iTunes.

2. Update the iTunes app

Make sure you are using the latest version of iTunes on your computer. If you are not sure, open the Apple Software Update utility and use it to check for iTunes updates.

Update iTunes on PC

Update iTunes on PC

3. Verify Apple Mobile Device Support Availability

You must have Apple Mobile Device Support installed on your PC. This gets installed when you install iTunes.

To check if it exists, head to Control Panel > Uninstall a program and find the utility in the list. If it is not there, you will need to reinstall iTunes to get that utility.

Method 3. Fix iTunes Error on Mac

It is very rare for users to face issues with iTunes on a Mac. However, if you are one of those users facing issues, there are some easy ways to fix those issues.

1. Update Your Mac

You need to ensure that you are running the latest version of macOS on your Mac. You can check and update macOS as follows.

Click on the Apple logo, select About This Mac, and click on Software Update. It will check and let you download new updates for your Mac.

Update Mac

Update Mac

2. Unplug Other Devices

If you have plugged-in other USB devices to your Mac, disconnect them while using your iPhone. This will fix any other devices causing issues with your iPhone.

The Bottom Line

Many users find that iTunes is not recognizing my iPhone and there are several reasons why. If you cannot fix the issue on your own, the above guide will help you get the issue resolved using various methods. It shows methods for multiple platforms so you are covered no matter the platform.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.