Fix Huawei HiSuite Not Connecting

In this article, you are able to learn the reasons for Hisuite not working, some effective solutions to fix the Hisuite unable to connect to your device. Follow and keep reading this article to get detailed information.

Joy Taylor Last Updated: Oct. 16, 2020

You must know that the Huawei Hisuite is an intelligent file manager for Huawei Android smartphone users. It can transfer and backup Huawei phone to the computer. Also, with Huawei Hisuite on the computer, you can manage your phone data and applications, download and install resources from the internet, and improve the user experience of Huawei smartphone users.

However, it fails to work for some time, so you can’t connect Huawei with computer at all. In this article, we will share with you the possible factors that lead to the Huawei Hisuite not working issue and how to fix it. Keep reading to learn more.

Also Read: How to Fix Huawei Phone Clone is not Working >

Why HiSuite is Not Working to Connect

Below are the possible reasons why the Huawei Hisuite is unable to connect to your device. You are able to skim through them and to check whether they are the reasons of why your Hisuite fails to work.

1. The connection problem between your phone and HiSuite.

For example, you have used the broken USB cable or non-standard USB cable to connect your phone and Hisuite. The dirty USB port may cause a connection problem between your phone and Hisuiteas well.

2. The software problem.

It means that the Hisuitesoftware on your computer may have something wrong. For example, it is still using the older operating system, etc.

3. The HDB mode and the USB Debugging mode on your mobile phone have been turned off.

To turn on the HDB and USB Debugging mode is a must to successfully transfer files via the Hisuite.

4. Hisuite no internet connection.

If your computer or mobile phone didn’t connect to the internet, your phone can’t successfully connect to Hisuiteas well.

How to Connect to HiSuite Sucessfully

Step 1: Download and install Huawei Hisuite on your phone and computer.

Step 2: Please connect the USB cable to your computer and open Hisuite.

A friendly reminder: using the original USB cable of your Huawei smartphone to connect the phone and Hisuite would be preferred.

Step 3: After the phone is connected to Hisuite, the interface of “Use USB to…” will pop up on your phone. Please select Transfer Files to connect the phone and Hisuite.

Select Transfer Files

Select Transfer Files

Step 4: Follow the onscreen instruction of your phone to turn on the HDB mode when the phone and Hisuite are connected.

Turn On the HDB Mode

Turn On the HDB Mode

You are able to search for HDB in the Setting app on your Huawei mobile phone, and then turn on Allow HiSuite to use HDB option.

Step 5: Click OK to authorize your phone connecting to Huawei HiSuite. After that, if your phone hasn’t install Huawei HiSuite yet, the Huawei HiSuite on your computer will automatically install HiSuite on your phone when connecting.

If you select Always allow HiSuite connection from this computer when authorizing, the dialog box will not be displayed next time.

Step 6: When the phone is connected to HiSuite, a message will pop up on HiSuite that requires the device code. You can see the device code on your mobile phone, and then enter it to HiSuite. By doing so, you can successfully connect your phone to HiSuite on the computer.

Enter Device Code to Hisuite

Enter Device Code to Hisuite

How to Fix HiSuite Unable to Connect to Device

Here come the solutions that are simple and effective to fix the Hisuite unable to connect to your device issue.

Solution 1: Restart Computer and your Mobile Phone

Restarting the related device is a general solution to fix most of the problems. We can’t give you a 100% guarantee that the Hisuite not working issue can be fixed by this way. However, it is a solution that is worth having a try. Meanwhile, it is also can be viewed as the simplest solution as well. Anyway, just give it a try!

Solution 2: Enable HDB Mode on your Mobile Phone

We can see from “How to Connect to HiSuite”, the HDB mode is an important part to make sure of the successful connection between the mobile phone and Hisuite on the computer. There are two ways available for you to enable the HDB mode on your mobile phone.

  1. Go to the Settings app on your phone > search for HDB from the search bar > turn on Allow HiSuite to use HDBdirectly to enable HDB mode on your phone.
  2. Head to Settings > click Security & Privacy option > tap More settings> enable Allow HiSuite to use HDB to open the HDB feature.

Solution 3: Enable USB Debugging Mode on your Mobile Phone

You need to make sure that you have enabled the USB Debugging feature on your mobile phone as well. Here’s the guide to turn on the USB Debugging feature.

Head to Settings on your phone > click System option > find and click About Phone option > tap the Build number for several times until the Developer options available > go back to System interface > click Developer options > finally turn on the USB debugging mode.

Solution 4: Check the USB Cable & Ports for Connection

Actually, to make sure that your mobile phone is able to successfully connect to HiSuite, you would better to use the original USB cable of the phone to connect it to the PC. Because when you are using a non-standard or broken USB cable, it supports to charge your mobile phone only. Moreover, you can also clean up the ports of your computer and phone so as to make sure that it will not influence the connection between your devices.

Solution 5: Manage Data with Huawei HiSuite Alternative – AnyDroid

If the HiSuite installation failed on your computer or you are still facing the issue of HiSuite unable to connect to your device, it is sensible to consider using some other alternatives of Huawei HiSuite.

Here, I would like to brief you on the best alternative of Huawei HiSuite – AnyDroid, which is a professional Android files manager that enables the users to backup their various files like images, applications, messages, etc. conveniently and effectively. Besides, you can move data from iOS/iTunes/iCloud to Android. Huawei phones and other most Android devices are supported. Check the main outstanding features of AnyDroid as below.

1. Back up Phone Data to Computer

As a professional Android manager tool, AnyDroid enables you to transfer data and files from mobile phone to computer with simple clicks.

Step 1: Download AnyDroid from the official website. Connect Huawei phone with USB cable. Then choose Content to Computer panel under Device Manager.

AnyDroid Export Content

AnyDroid Export Content

Step 2: Next, you can Select All data to transfer or choose one of categories. Tap Next button to continue.

Choose the Data You Want to Transfer

Choose the Data You Want to Transfer

2. Sync iOS Data to Android

AnyDroid allows you to manage Huawei Android phone data on computer as the above shows, it also helps you move iPhone data to Android if you got a new phone. To switch iOS device content to new Android device:

Step 1: Connect your iPhone and Huawei first > Go to Android Mover and choose iOS to Android.

Go to Android Mover and Click iOS to Android

Go to Android Mover and Click iOS to Android

Step 2: Choose the data you want to move and tap Next. AnyDroid will transfer the chose data immediately.

Select Messages and Tap on Next

Select Messages and Tap on Next

Further Reading: Transfer WhatsApp Messages from iPhone to Huawei >

The Bottom Line

After reading this article, you are able to get the reasons why Hisuite not working, how to connect your mobile phone to Hisuite successfully and you can get several solutions to fix the Hisuite unable to connect to your device issue. If you want to use a more convenient and simple method to transfer your mobile phone contents to your computer, you can try Hisuite alternative – AnyDroid. Download it to have a try!

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.