Xiaomi “This Device Is Locked”? How to Unlock Mi Account

Have you locked yourself out of your Xiaomi phone? Are you seeing the “This device is locked” message on a Xiaomi, Redmi, or POCO device? This usually happens when the phone is still linked to a Mi Account, when the account password is forgotten, or when a factory reset triggers account verification.

The good news is that you still have several ways to handle the problem. You can reset your Mi Account password, restore security information through id.mi.com, contact Xiaomi Support, or use a guided tool when the issue is related to screen lock or FRP after reset. This guide walks you through each method and explains which one to choose.

Quick Answer: Can You Unlock Xiaomi “This Device Is Locked”?

Yes, you can unlock a Xiaomi phone that says “This device is locked,” but the right method depends on what type of lock you are facing.

If you still have access to the phone number, email, or Xiaomi Account ID linked to the phone, the safest option is to reset your Mi Account password or restore your security information. If you can prove ownership, Xiaomi Support can also help you recover access. If the lock appears after a factory reset and Google verification blocks the setup process, you may need to deal with FRP lock instead.

What Does It Mean When It Says “My Device Is Locked”?

Poco M3 This device is locked

I don’t know what to do. I don’t have my password, phone number, or email anymore, and other methods don’t work!

-Reddit User

The “This Device is Locked” error on Xiaomi smartphones is a security feature that safeguards your data and device from unauthorized access. It typically appears after an unexpected device reset, update, or custom ROM installation. This feature ensures that only the rightful owner can access the smartphone by verifying ownership.

Additionally, Xiaomi phones are not generally locked by default. Manufacturers sell unlocked devices so that people can use them with any compatible carrier or SIM card. However, like other smartphones, they can get locked due to several reasons.

Common Reasons Why Xiaomi Says “This Device Is Locked”

• Mi Account lock: Your Xiaomi phone is still linked to a Mi Account. You need the correct account credentials or account recovery information to unlock it.
• Forgotten screen lock: You forgot the PIN, pattern, password, fingerprint, or face recognition setup used to unlock the screen.
• Factory reset protection: After a factory reset, the phone may ask for the previously synced Google account or Mi Account before you can use it again. You can read more in this FRP lock explained guide.
• Network or carrier lock: Some phones may be restricted to a specific carrier. This is different from Mi Account lock and usually requires carrier support.
• Security information no longer available: You may no longer have access to the linked phone number or email address used for Mi Account verification.

Can You Unlock A Locked Xiaomi Phone?

Yes, you can unlock a locked Xiaomi phone in many situations. The safest path is to use official recovery methods first, especially if you still own the Mi Account or can prove device ownership.

If you forgot your Mi Account password, try resetting it through Xiaomi’s official account page. If you lost access to the linked phone number or email, use the “Restore security info” option through id.mi.com. If those methods do not work, Xiaomi Support may ask for proof of ownership before helping you restore access.

If the problem is only a forgotten screen password, a hard reset or an Android screen unlocking tool may help, but this is not the same as removing a Mi Account lock. If your phone was reset and now asks for Google verification, you are likely dealing with FRP lock.

Which Method Should You Choose?

The newer versions of Xiaomi Android phones have FRP locked enabled. It means you have to enter your Mi account details after a factory reset to access the phone. However, you can continue reading the article if you don’t remember the details because we have the solutions.

Before trying random unlock steps, match your situation with the right method below. This can help you avoid data loss, repeated verification errors, or unnecessary factory resets.

How to Fix the “This Device is locked” Error on Xiaomi Phone

The “This Device is locked” error on your Xiaomi phone indicates that your device is associated with a Mi account. Therefore, you need to enter the related credentials to unlock it. Luckily, there are various ways to remove the Mi account and fix this error. The 4 effective and easy ways are given below:

Way 1. Unlock A Locked Xiaomi By Tapping ‘Forgot your Mi Account Password’

Ideally, you can enter the Mi account login details to unlock the device simply. But if you forgot the password, you can try to recover it. Follow the instructions below to do that:

Step 1. Open the web browser on your phone or laptop and visit account.xiaomi.com.

Step 2. Choose the “Forgot password?” option right under the sign-in box.

Step 3. Enter the required information (Phone number, Email, or Xiaomi Accound ID) to proceed.

Step 4. Click “Next” and verify your information by following the on-screen instructions.

Step 5. Once your identity is verified, you will see the next page where you can reset your Mi account password.

Step 6. Create a new strong password and click the “Submit” button to proceed.

However, for any reason, if you cannot perform this method, you can try the next one.

Way 2. Request Xiaomi Customer Support to Fix “This device is locked” Xiaomi error

Suppose you cannot unlock your Xiaomi device by trying the previous method. Then, contacting Xiaomi customer support is also an option, although it will take some time.

Here’s how you can request support:

Step 1. Visit the official Xiaomi website for your region. Find the Support section on the website.

Step 2. Contact Xiaomi customer support through live chat, email, or phone.

Step 3. Clearly explain the issue and mention that you are unable to unlock your Xiaomi phone.

Step 4. Follow their instructions and provide any requested information or proof of ownership.

If you have tried this method and didn’t get any response, go for the next method.

Way 3. Hard Reset Xiaomi Phone — Use with Caution

A hard reset can help when the issue is only a forgotten screen lock, but it is not always a fix for Mi Account lock. If the device is linked to a Mi Account or Google account, the phone may still ask for verification after the reset.

Step 1. Power off your Xiaomi phone.

Step 2. Turn it on and press the Volume up + Power button simultaneously.

Step 3. Keep pressing until you enter recovery mode.

Step 4. Navigate the menu using the volume buttons and select Wipe data by pressing the Power button.

Step 5. Confirm the reset and wait for the process to complete. Then turn on your phone and set it up as a new one.

If the phone still shows “This device is locked” or asks for Google verification after reset, move to the FRP section below.

Way 4. Restore Security Info via id.mi.com

If you no longer have access to the phone number or email linked to your Mi account, you can try binding a new phone number to your account to reset your password. Here are the steps to activate your device:

Step 1. Visit https://id.mi.com or on your locked device, tap on Forgot password.

Step 2. Enter the phone number or Email, then click “Restore security info“.

Step 3. Click “Get started” to start resetting the recovery phone to bypass the “This device is locked” error on Xiaomi/Redmi.

Step 4. Follow the on-screen instructions and wait for Xiaomi to verify your request.

Remove Xiaomi/Redmi Google FRP Lock after Factory Reset

If your Xiaomi or Redmi phone was factory reset and now asks for Google verification, you may be dealing with Factory Reset Protection. FRP is different from a normal screen lock or Mi Account password issue. It requires you to verify the Google account previously synced on the device.

If you know the Google account, sign in with it to complete setup. If you cannot verify the previous Google account, you can read this Google verification after factory reset guide for more context.

When manual recovery does not work, iMobie DroidKit – Android Phone Toolkit can be used as a guided PC-based option for supported Xiaomi/Redmi FRP lock scenarios. It is designed for users who want step-by-step instructions instead of testing complicated manual methods.

How to Bypass FRP on Supported Xiaomi/Redmi Devices with DroidKit

Step 1. Download and Install DroidKit on your PC > Choose FRP Bypass mode.

Step 2. Connect your Samsung phone to the PC with a USB cable > Tap on “Start” > Choose your phone brand (Xiaomi) > It will prepare the configuration file for your device. And then, please tap on Start to Bypass.

Step 3. Now, put your device into recovery mode. Follow the on-screen instructions according to your device’s system type and click “Next” to proceed.

Step 4. Then follow the on-screen instructions to wipe the cache partition. After that, the device will reboot, which means the FRP Lock has been removed successfully.

You can also check this Android FRP bypass guide for broader FRP lock methods and explanations.

Unlock Xiaomi Screen Lock with DroidKit

If your issue is not Mi Account lock but a forgotten screen PIN, pattern, password, fingerprint, or face lock, iMobie DroidKit – Android Phone Toolkit can help remove screen locks on supported Android devices, including many Xiaomi, Redmi, POCO, Samsung, LG, and Huawei models.

This method is best for users who cannot enter the screen password and want a guided PC-based process. It is different from Mi Account recovery, so make sure you are solving the correct lock type before starting.

Features:

• All-round screen lockers: Support unlocking any Android screen, including digital passcode, pattern lock, PIN, fingerprint, and face recognition.
• Wide compatibility: Works with many Android brands, including Xiaomi, Redmi, POCO, Samsung, LG, and Huawei.
• User-friendly: Offers on-screen instructions so users do not need advanced technical skills.
• Secure and Reliable: 100% privacy and security are guaranteed. You can unlock your Android phone without rooting it.
• Full features: After unlocking, DroidKit can also help you recover data with or without backup, fix common system issues, bypass FRP lock, extract data from Google account, and more.

For more software options, you can compare different tools in this Android phone unlocking software guide.

Free get iMobie DroidKit on your computer>>and learn how to unlock Xiaomi phone password with the simple steps below

Step 1. Download and install the iMobie DroidKit on your computer > Select “Screen Unlocker” mode.

Step 2. Connect your Xiaomi phone with a USB cable > Tap on “Start” to unlock. DroidKit will start preparing the configuration file of your phone. After completion, click the “Remove Now” button.

Step 3. Now, put your phone in recovery mode to wipe the cache partition. Select your device type and follow the instructions on the screen.

Step 4. Then, DroidKit will start the unlocking process automatically. Wait a minute, you will see the ‘Screen Lock Removal Completed’ page below.

Troubleshooting: Xiaomi Still Says “This Device Is Locked”

If your Xiaomi phone still shows “This device is locked” after trying the methods above, check the situations below before repeating the same steps.

If your issue is related to a previously synced Google account after reset, this guide on how to remove previously synced Google account may help you understand the next steps.

FAQs

Q1. Why would IMEI be locked?
An IMEI may be locked if the device was reported lost, stolen, or blacklisted by the carrier. In some cases, Xiaomi locks the IMEI when the phone is associated with an unverified Mi Account.

Q2. Is there a universal unlock code for phones?
No, there isn’t. Each brand has its own unique unlocking process. Xiaomi devices require either Mi Account verification, official approval, or a trusted third-party unlock tool like DroidKit.

Q3. Can I unlock a Mi Account without a password?
If you’ve lost your password and can’t recover your account via phone or email, the official way is to submit a request to Xiaomi support with proof of ownership. Alternatively, DroidKit can help bypass the account lock when you are searching for an easy alternative.

Q4. Why does my Xiaomi still say “This device is locked” after factory reset?
A factory reset may trigger Mi Account verification or Google FRP if the phone was previously linked to an account. You need to verify the original Mi Account or Google account, restore your account access, or use a supported FRP recovery method.

Q5. Can DroidKit unlock Mi Account directly?
DroidKit is mainly used for supported Android screen lock and FRP lock scenarios. For Mi Account ownership verification, official Xiaomi account recovery and Xiaomi Support should be your first options

The Bottom Line

The Xiaomi “This device is locked” message can be frustrating, but the right solution depends on the lock type. If you still have access to your Mi Account recovery information, reset your password first. If your phone number or email is no longer available, restore security info through id.mi.com or contact Xiaomi Support with proof of ownership.

A hard reset should be used carefully because it may erase data and trigger account verification again. If your Xiaomi or Redmi phone is locked after a factory reset and Google verification prevents setup, DroidKit can be a guided PC-based option for supported FRP scenarios. If you only forgot the screen password, DroidKit Screen Unlocker can also help with supported Android screen lock removal.