How to Fix iTunes Cannot Backup iPhone iPad Because an Error Occurred

If you see the iTunes backup error message when backup your iPhone to iTunes: iTunes could not backup the iPhone because of an error occurred, just read on this guide to get some quick solutions.

By Joy Taylor | Posted on: Jan. 02, 2018, Last Updated: Aug. 13, 2019

Question: “I’m trying to backup my iPhone before upgrading to iOS 12. Right now it’s running iOS 11. After pressing the ‘Back Up Now’ button in iTunes I’m getting this error message: ‘iTunes could not back up the iPhone because an error occurred’.”

Most of us rely on iTunes to backup our iPhone, iPad or iPod for it saves the backup file on computer so we won’t worry about data loss. However, iTunes is a huge and complicated program to run and we may bump into some error message like iTunes could not back up the iPhone because an error occurred. And sometimes, you may just see the “Back Up Now” is greyed out, and even get nothing prompts.

iTunes Could Not Back Up the iPhone Because an Error Occurred

iTunes Could Not Back Up the iPhone Because an Error Occurred

So, if you do happen to run into an iTunes backup error like the above user, try the following solutions to fix the problem of iTunes could not backup the iPhone. Or just have a try on an iTunes alternative to successfully backup your iPhone/iPad/iPod in an easy way.

Part 1. How to Fix iTunes Cannot Backup iPhone Because an Error Occurred

When you meeting the messages of “iTunes could not back up the iPhone because an error occurred”, try following solutions to fix the error easily.

1. Restart your computer (Mac or PC) and iOS device (iPad, iPhone and iPod touch).

2. Quit iTunes and re-launch it to back up again.

3. Make sure you are using Apple matched USB cable or lighting port.

4. Delete corrupted backups. Just launch iTunes > iTunes > Preferences > Devices > Delete the Backup.

5. Install the latest version of iTunes.

6. Make sure you have at least 5 GB space on the computer because iOS backups require at least 2 to 3 GB free spaces.

7. Clear temporary files with MacClean like apps.

8. Rename backup files. To locate the iTunes & iOS backup files on your computer you can refer to this quick guide.

9. Manually delete backup files from AppData/Roaming/Apple Computer/MobileSync/backup.

10. Find and delete the null named apps (empty app name or blank icon) on your iPhone: Settings > General > Usages > Manage Storage. Then trying backup with iTunes again.

The above solutions also can be used to fix the iTunes error: iTunes could not restore the iPhone because an error occurred.

Part 2. Fix iTunes Could Not Back Up the iPhone with an iTunes Alternative

If the above solutions are not working for you, while, the #1 iTunes alternative – AnyTrans for iOS can also help you backup your iPhone iPad or iPod in an easy way. Here are some features of AnyTrans for iOS.

Now, Free Download AnyTrans for iOS on your computer firstly, and then follow the simple steps below to back up your iPhone with ease.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Option 1. How to Make an iTunes Backup with AnyTrans

Step 1. Launch AnyTrans and connect your iPhone to the computer. Click on the Backup Manager as we show. Then, click on Full Backup to start making a new backup for your iPhone now.

Fix iTunes Could Not Back Up the iPhone – Step 1

Fix iTunes Could Not Back Up the iPhone – Step 1

Step 2. Waiting for the backing up process. The time depends on the Internet speed and the size of the data on your iPhone.

Fix iTunes Could Not Back Up the iPhone – Step 2

Fix iTunes Could Not Back Up the iPhone – Step 2

Step 3. Once the backing up process is completed, you will see the Completed Page. After that, you can click the “Open” button to locate and preview data in backup directly.

Fix iTunes Could Not Back Up the iPhone – Step 3

Fix iTunes Could Not Back Up the iPhone – Step 3

As you can see from step 3, you can also use it to manage and delete old backups. Meanwhile, you can open iTunes, connect your iPhone, and check the backup just made with AnyTrans for iOS.

Option 2. How to Backup iPhone Selectively

If you want to selectively backup iPhone data to the computer rather than make a whole iTunes backup, you can click “Device Manager” and go to the category page, select the data you really want to make a backup, and click To Computer button to transfer selected data to the computer for preservation.

Selectively Backup Your iPhone with AnyTrans for iOS

Selectively Backup Your iPhone with AnyTrans for iOS

Option 3. Back up Music/Videos and More to iTunes Library

Besides, you can also backup music, videos and more from iPhone to iTunes library directly. Here take music for example. On the category page of AnyTrans for iOS, click on Audio and select music, then select the songs you want to back up to iTunes library, and click on the Send to iTunes icon. Then the songs you have chosen are added to iTunes library successfully.

Backup Music and More from iPhone to iTunes Library

Backup Music and More from iPhone to iTunes Library

Option 4. Backup iPhone Wirelessly with AnyTrans

AnyTrans for iOS also supports users to backup iPhone without USB cable. But if it is the first time you try the Air Backup function, please connect your device with the computer via USB cable. Once you have set it up, you can backup your iPhone with Wi-Fi in the future. Tick Air Backup Automatically, turn on Wi-Fi Synchronization on iTunes, make sure your iPhone and your computer are under the same Wi-Fi, then AnyTrans will backup your device with Wi-Fi.

Enable Wireless Backup

Enable Wireless Backup

If you also facing the problem of iTunes could not restore the iPhone because an error occurred, then, you can refer to this guide:

How to Restore iPhone iPad Without iTunes >

Also Read: How to Fix iTunes Invalid Response Error >

The Bottom Line

After reading this guide about how to fix iTunes could not back up the iPhone because an error occurred, I hope your problem already fixed. If you feel this article is helpful, you can share it to help more people having the same issue with you. By the way, as you can see from above, AnyTrans for iOS makes your life easy. Even in the latest iTunes 12.7, there is no Tone tab anymore, but you can still use it to add ringtones to iPhone without effort. And more amazing functions, it’s worth having a try on AnyTrans for iOS.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iPhone related issues.