How to Fix iPhone Locked and Connect to iTunes Issue

How to fix iPhone Locked and Connect to iTunes error? Here, some possible fixes will be introduced to unlock/reset iPhone. Hope that you can find a way to fix your locked iPhone.

Joy Taylor Last Updated: Jul. 03, 2020

When you got the message says “iPhone is locked/disabled.  Connect to iTunes”, which means your iPhone got locked. It is a quite normal problem faced by many users while using the iPhone. You have come to the right place if you’re going through the same issue. In this post, we’re going to demonstrate why your iPhone is locked and says connect to iTunes, and several ways to help you fix the problem.

Unlock iPhone without Passcode

iPhone is Locked/Disabled

Part 1: What Does the Error Messages Mean?

Before you learn how to fix the error, it’s good to know what does it exactly means.

First off,  “iPhone is locked/disabled.  Connect to iTunes” error isn’t like other errors you face in your iPhone. It occurs due to several unsuccessful attempts to unlock the device.

Secondly, it is a serious error as it can result in a data loss. It means that you’ve entered the wrong passcode at least 6 times in a row already. Unless you enter the right passcode in the next try, you’ll be locked out of your device and the device disabled for 5 minutes. So, as you can see that the iPhone doesn’t get locked on the first or second unsuccessful attempt. Here’s the quick summary of how many times you can enter the wrong passcode before your device is locked or disabled:

  • 1-5 wrong passcode attempts – no issue.
  • 6 wrong attempts – iPhone disabled for 1 minute.
  • 7 wrong attempts – iPhone disabled for 5 minutes.
  • 8 wrong attempts – iPhone disabled for 15 minutes.
  • 9 wrong attempts – iPhone disabled for 60 minutes.
  • 10 wrong attempts – iPhone is disabled/locked.

Connect to iTunes means iPhone will be completely erased if “Erase Data” is enabled. The good news is that there are several solutions available to help you fix iPhone Locked and Connect to iTunes problem. In order to gain access to the device again, you need to erase the device and then, restore it. So, let’s give a look at the all possible methods you can try.

Part 2: Fix Locked iPhone with Unlocking Tool [AnyUnlock]

AnyUnlock is a powerful iPhone password unlocker. It allows you to restore the locked iPhone, which is easy to fix iPhone is locked and connected to iTunes issue. Also, AnyUnlock can help you remove Apple IDrecover iTunes backup password, and bypass Screen Time passcode. And here are the steps you can follow to fix a locked iPhone with AnyUnlock. Before that, you need to make an iPhone backup to avoid data loss.

Step 1: Download AnyUnlock on your computer. Launch it and click Unlock Screen Passcode on the home page.

Free Download

Free Download

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Choose Unlock Screen Passcode

Choose Unlock Screen Passcode

After you unlock the screen passcode, all the device data will be erased and the iOS system will be updated to the latest iOS version supported by your device. So, you’d better make sure there’s an iPhone backup on your computer or other locations.

Step 2: Tap Start button > Connect your iOS device to the computer with the USB cable > Enter Recovery mode – download the patched firmware.

Tap Start Button

Tap Start Button

Step 3: Select Download Path > Click on Download button.

Download iOS Firmware

Download iOS Firmware

If AnyUnlock fails to remove screen passcode due to the firmware failure issue, please refer to this article to solve the firmware issue.

Step 4. After firmware downloading finished, click Unlock Now. Then AnyUnlock will unlock the screen passcode automatically. Please do not disconnect your device until it restarts.

Tap on Unlock Now to Remove Screen Passcode

Tap on Unlock Now to Remove Screen Passcode

Step 5: When the recovery process is completed, you will see the “Screen passcode removed successfully” interface as below. And this is the way to fix iPhone locked and connect to iTunes issue.

Screen Passcode Removed Successfully

Screen Passcode Removed Successfully

Part 3: How to Unlock iPhone with iTunes

Those who don’t want to use any third-party software to fix a locked iPhone problem can use traditional methods, instead. You can erase your iPhone using iTunes, iCloud, or Recovery mode and then, simply restore the device either with an iTunes or iCloud backup.

Firstly, if you’ve synced your iPhone using iTunes before and generally use iTunes to backup your device, then iTunes is recommended for you. And make sure that you’ve installed the latest version of iTunes on your computer before you move further. Then here’s how to fix the locked iPhone problem using iTunes.

Step 1. To commence the process, connect your iPhone to the computer with the help of a USB cable. Then, run iTunes if it doesn’t open automatically.

Step 2. Next, click on your device icon located at the top-left side of your screen to open the device’s information.

Step 3. Now, navigate to the “Summary” tab and then, click on the “Restore iPhone”.

Restore iPhone Through iTunes

Restore iPhone Through iTunes

If you get a message saying that “Find My iPhone” needs to be disabled, use the iCloud or Recovery Mode method, instead.

Step 4. Follow the on-screen instructions to completely wipe out your device data and that’s why make sure that you have a recent backup, either in iCloud or iTunes.

Once the device has been restored, your device will start up like new. Follow the instructions to set up your device. When you reach restore screen, use the most recent backup available.
If this method doesn’t work for in a case, then try out the following ones.

Part 4: How to Unlock a Disabled iPhone with iCloud

You should use iCloud only if you’re logged into your iCloud account and have to Find My iPhone turned on. Otherwise, this method is of no use to you. Therefore, if you meet the requirements of using the iCloud method, follow the below steps to gain access to the locked iPhone.

Step 1. To start with, open a browser on your computer, and then, visit iCloud.com.

Step 2. Next, enter your Apple ID and passcode to sign-in to your iCloud account.

Step 3. Now, choose the “All Devices” option at the top.

Step 4. Then, click on your device that is locked currently.

Step 5. Finally, click on the “Erase” option and confirm the erase.

Unlock a Disabled iPhone with iCloud

Unlock a Disabled iPhone with iCloud

You may have to enter your Apple ID again to authenticate. Once the device has been erased, your device will start as a new one. Follow the setup process and use the most recent backup to restore your device.

Part 5: Fix iPhone Locked Connect to iTunes via Recovery Mode

If you’re not able to connect to iTunes or can’t use iCloud, then Recovery mode is a way for you to restore your iPhone.

So, let’s learn how to fix the locked iPhone issue via Recovery mode.

Step 1. Connect your device to the computer with the help of a digital cable and run iTunes.

Step 2. Now, you need to force restart your device.

On iPhone 8 or above

  • Press and release the Volume Up button quickly and follow the same with the Volume Down button.
  • Press and hold down the Top button until the device restarts.
  • Keep holding the Top button until the device enters the recovery mode.

On iPhone 7/7 Plus

  • Press and hold down the Top/Side button and Volume Down button at the same time.
  • Continue holding them until the device enters the recovery mode.

On iPhone 6s or earlier

  • Press and hold down the Top/Side button and Home button at the same time.
  • Continue holding them until the device enters the recovery mode.

Step 3. Once the device enters the Recovery mode, iTunes will ask you if you would like to Restore or Update. So, select the Restore option and select the most recent backup to restore the device.

Restore iPhone via Recovery Mode

Restore iPhone via Recovery Mode

Part 6: Reactive Your iPhone through PhoneRescue for iOS

Take advantage of PhoneRescue for iOS that can help you get into your locked iPhone. With the help of this software, you can fix the iPhone locked problem in a few clicks and most importantly, without using iTunes. Whether you’ve set 4-digit passcode, 6-digital passcode, Face ID or Touch ID, PhoneRescue will help you bring your locked device back to life in a hassle-free manner.

Are you ready to use PhoneRescue for iOS? If so, get it on your computer from its official site and follow the below steps to resolve your locked iPhone problem.

Step 1. Once download and instating the PhoneRescue for iOS, run it and choose the “Device Rescuer”>“Lock Screen Passcode” option from the main interface.

Restore iPhone via PhoneRescue for iOS - Step 1

Restore iPhone via PhoneRescue for iOS – Step 1

Step 2. After that, you need to connect your device to the computer with the help of a digital cable and follow the on-screen instructions to put the device into recovery mode.

Restore iPhone via PhoneRescue for iOS - Step 2

Restore iPhone via PhoneRescue for iOS – Step 2

Step 3. Now, specify your device information and click on the “Download” button to start downloading the suitable firmware needed to resolve the problem.

Restore i-Device via PhoneRescue for iOS - Step 3

Restore i-Device via PhoneRescue for iOS – Step 3

Step 4. Once the download firmware package process completes, the software will start removing the lock screen passcode.

Restore i-Device via PhoneRescue for iOS - Step 4

Restore i-Device via PhoneRescue for iOS – Step 4

When the lock screen passcode recovery process completes, restart your iPhone to access it and use it again as usual. One thing you need to note that the software will wipe out your device data in order to remove the lock screen passcode and update your device to the latest version. Nevertheless, there is no better solution to fix a locked iPhone problem easily and quickly than PhoneRescue for iOS.

The Bottom Line

That’s all on what you can do to fix iPhone Locked and Connect to iTunes error. This guide has covered every possible way to help you come out of this annoying problem. Among all, AnyUnlock is the complete way that can help you fix the iPhone password issue in the most secure and easiest way. If you still got a problem with this issue, please leave a message in the comment part.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.