How to Fix iTunes Error 23 with Ease

Encountered iTunes error 23? Don’t worry, here in this post, we will show you why iTunes error 23 occurs and how to fix it.

Joy Taylor Last Updated: Apr. 14, 2020

Q: While I am restoring my iPhone, suddenly the restore process is stopped and a message pops out, saying iPhone could not be restored. An unknown error occurred (23). I tried to restore iPhone several more times, but the same message still pops out. How can I fix iTunes error 23?

iTunes Error 23

iTunes Error 23

A: iTunes error 23 is an iTunes-related error that occurs when you update, downgrade or restore iOS devices. In most cases, iTunes error 23 is caused by hardware issues. iTunes error 23 is not hard to fix, but it is still a headache for a great number of iPhone/iPad users.

Here in this post, 5 methods are introduced to help you fix iTunes error 23. We recommend you try them one by one.

Top Ways to Fix iTunes Error 23

Method 1. Update iTunes

Old version of iTunes may contain bugs and errors, so one of the reasons why iTunes error 23 occurs is not using the latest version of iTunes.

To update iTunes on Windows, please go to Help > Check for Updates. Follow the prompts, you can update iTunes to the latest version.

Fix iTunes Error 23 by Updating iTunes to the Latest Version

Fix iTunes Error 23 by Updating iTunes to the Latest Version

For Mac users, please launch iTunes then click on the iTunes menu > Check for Update. Follow the prompts and iTunes would be updated to the latest version.

Method 2. Reboot Your iPhone

No matter what kind of iTunes error your are encountering, rebooting your iOS device is always helpful. Simply holding the Power button and Volume Down button (for iPhone 7/7s) or Power button and Home button until Apple logo appears, after that, try to restore your iPhone again and see if your iPhone is still stuck in iTunes error 23.

Method 3. Update All Your Anti-Virus Software

Many of iTunes error 23 issues are caused by anti-virus software. Make sure all your security software are up to date. If updating anti-virus software is not helpful to solve iTunes error 23, please turn to the next solution.

Method 4. Use Original Cables

It is usually better to use original cables to do restoring. The fake cables can be the reason why you get iTunes error 23.

Method 5. Putting iOS Device into DFU Mode

If none of the methods above work for you, you can only have a try to put iOS device into DFU mode. Putting the device into DFU mode and doing restore can surely help you solve iTunes error 23, however, this may cause data loss, don’t try this before backing up everything on your iOS device.

If you need a convenient and easy way to backup iOS data, please refer to bonus tip part.

Step 1. Power off your iOS device, launch iTunes and connect your iOS device to computer.

Step 2. Hold the Home button for at least three seconds, don’t release the Home button, then hold the Power button and Home button simultaneously for a few seconds.

Step 3. Keep holding Home button and release the Power button, you will be able to see “Connect to iTunes ” on iOS device’s screen which means your iOS device has already been detected in DFU mode, click Restore iOS Device to do restoring.

Don’t Miss: How to Fix iTunes Invalid Response on iPhone iPad >

Bonus Tip: An Alternative Tool to Backup iOS Data

As mentioned above, it is better to backup iOS data before fixing iTunes error 23 by putting iOS device in DFU mode. Actually, as many Apple experts suggest, iOS users should backup iOS data regularly in case data loss due to many errors.

For iOS users, there are many tools to choose from for backing up iOS data, for example, iTunes, iCloud. These are nice tools, however, they are still far from perfect.

To start with, neither iTunes nor iCloud could help you backup all data, that is to say, each backing up and restoring process via iTunes/iCloud would cause data loss. Besides, iTunes backups and iCloud backups are not readable. What’s more, you can’t selectively backup data on your iOS device.

Luckily, now we have an excellent iCloud/iTunes alternative AnyTrans. It is first effective when backing up data to iCloud/computer, it would only take 5 minutes to transfer 3000 photos. Second to that, AnyTrans allows you to selectively backup iOS data to iCloud/computer. What’s more, you can view iTunes and iCloud backups on computer via AnyTrans.

AnyTrans Overview

AnyTrans Overview

For detailed steps of how to backup iOS data, please refer to:

How to Backup iPhone to Computer >

How to Backup iPad to iCloud >

The Bottom Line

That’s all for five ways to fix iTunes error 23 and the introduction of an alternative tool to backup iOS data. Please do let us know if this article is helpful by leaving comments on the comment column.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.