How to Retrieve Data from a Broken Screen iPhone

If you’ve got your iPhone damaged by dropping it or by some other reasons, you’ll want to retrieve your important data from your device. This guide is all about recovering data from a broken iPhone, follow the step-by-step tutorial to get your data back.

Joy Taylor Last Updated: Mar. 17, 2020

So you were talking on a call and suddenly you dropped your iPhone and it fell flat on the floor leading to a cracked screen. What now? Well, if you could access some parts of the screen, you can access your data and have it moved to a new device so you can continue to work. However, if the entire screen is damaged, there’s no way you can use your device to get your data back. You could have lost your important business files, personal photos, and so on.

Broken iPhone Screen

Broken iPhone Screen

Fortunately for you, that’s not the end of the world as there are a few ways using which you can retrieve data from the broken iPhone screen. Even if you’ve damaged your entire screen and the phone has become completely non-functional, you still have a chance to regain access to your data using some of the methods as shown below.

4 Methods to Retrieve Data from Broken iPhone

In this section, you will learn how to recover data from broken iPhone. We understand how important your files and personal photos to you are and so we have compiled some of the best methods that you can use to possibly recover all the data from your broken iPhone.

1. Extract/Restore Data from Your iTunes Backup File

If you’ve been constantly backing up your iPhone with iTunes and you have the latest backup available created in iTunes, you have all of your data with you already. All you need to do is extract the data from the iTunes backup file and you should be able to access your files that you thought you lost when you damaged your iPhone.

There’s a catch here though that iTunes won’t let you extract individual files from a backup. If you must do it, you’re going to need a third-party backup extract software that can help you extract files from an iTunes backup. There are many of that software available in the market and they will let you get your individual files extracted from the backup.

If you don’t want to use a third-party software, you still have an option available for you. It requires you to have another iOS device and what you will be doing is you will be restoring the iTunes backup of the broken iPhone on your other iPhone. That way you will get access to your broken iPhone’s data.

Restore Data from an iTunes Backup File

Restore Data from an iTunes Backup File

Since you already have an iTunes backup of your broken iPhone, simply reset your other iPhone and set it up from the scratch. When it asks if you’d like to restore data, choose the option that says Restore from iTunes Backup and follow the on-screen instructions. You’ll be required to choose your broken iPhone’s backup and it will restore its contents on your other iPhone. You should now have access to your lost data.

2. Recover/Restore Data from Your iCloud Backup

If you were syncing your iPhone with iCloud before it got damaged, you have all your data stored on the iCloud and all you need is another iOS device where you can restore the data and access it. The following shows how to do it:

Step 1. Erase your iPhone if it has already been set up. You can do that by going to Settings > General > Reset and tap on Erase All Content and Settings.

Erase Your iPhone so You can Set it Up Afresh

Erase Your iPhone so You can Set it Up Afresh

Step 2. After you’ve erased your device, set it up from scratch. Right after the WiFi screen, you will be asked if you would like to restore data. Choose the option that says Restore from iCloud Backup.

Restore Data from an iCloud Backup

Restore Data from an iCloud Backup

Log-in to your iCloud account and you should be able to restore the broken iPhone’s iCloud backup on your other iPhone. You will then have access to all of the data that your broken iPhone contained.

3. Recover Data from Broken iPhone Directly

For users who didn’t make a backup with iTunes or iCloud, here are two options for you. One is making a new backup of your broken iPhone, then recover from the backup. The other one is having a try to recover data from your broken iPhone directly, as long as you could access some parts of the screen, but you need to with the aid of third-party software. For detailed steps, you can move to this page: How to Recover Data from iPhone Directly >

4. Get Help from the Official Apple Team

If your device is severely damaged and it won’t connect to your computer, you should consider visiting your nearest Apple store and let the Apple team check the device for you. If there are any chances of data recovery, the team should be able to let you know and will do the needful to ensure you get your data back.

The Bottom Line

Our guide above on how to recover data from broken iPhone will certainly help you get back your important business files and the pictures of your beloved that you stored on your now-damaged iPhone. It’s not impossible to retrieve the data but at the same time, it’s not easy. You can always try a few methods though and it might work out for you.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iPhone related issues.