How to Fix: Your Account Has Been Disabled in the App Store and iTunes

Are you facing Your account has been disabled in the App store and iTunes error? Go through this quick guide as here we come up with several solutions you can try to fix this error.

By Joy Taylor | Posted on: Jan. 15, 2019, Last Updated: Jul. 12, 2019

You tried to download an app from and it keeps saying you “your account has been disabled in the App store and iTunes” and you can’t log-in. No matter how many times you enter the correct password for your Apple ID, but you still get the same message whenever you try to Sign-in with your Apple ID. It is truly a very frustrating error and here, in this guide, we will tell you how you can fix this error, along with what are the probable reasons behind the error.

Why “Your Account Has Been Disabled in the App Store and iTunes” Error Happened

There can be various reasons why you are going through this annoying error and below we have mentioned all possible causes:

  1. It might be possible that you have entered your Apple ID password incorrectly too many times in a sequence.
  2. Another reason behind this error is not using your Apple ID for a very long time.
  3. You may have not paid the means you may have a billing issue such as an unpaid App Store or iTunes order. In this case, you need to clear your bill to enable your Apple ID.
  4. Sometimes, Apple disabled your Apple ID for security reasons, when it thinks your ID was hacked by someone.
  5. An Apple charges dispute your credit card can be one of the reasons why your Apple ID has been disabled and generally, you can fix the problem by calling Apple.

How to Fix “Your Account Has Been Disabled in the App Store and iTunes”

Let’s explore all possible fixes to resolve this error. You can try the below-mentioned fixes one by one and maybe the error gets fixed out for you with ease.

Fix 1. Unlock your Apple ID

When you enter incorrect passwords too many times, your Apple ID gets locked automatically for the security reason. That’s why you are not able to log-in to any of Apple services, such as iTunes, or App Store.

Once you are able to verify your identity with Apple, your account gets unlocked. And you can do this by searching for “iForgot – Apple”, then enter this page and here; you can unlock your Apple ID with your excising password or reset your password.

Fix: Your Account Has Been Disabled in the App Store and iTunes via Unlock your Apple ID

Fix: Your Account Has Been Disabled in the App Store and iTunes via Unlock your Apple ID

For Two-Factor Authentication:

If you use two-factor authentication, then you require your trusted device or trusted phone number in order to unlock your Apple ID.

For Two-Step Verification:

If you use two-step verification, then you require your recovery key and  Forgot Recovery key, but remember your Apple ID password? You can create a new recovery key and all you have to do is to Move to your Apple ID account page, log-in with your password and trusted device. Then, go to the Security section and tap on “Edit”, click Replace Lost Key”.

Fix 2. Sign-in via a Browser

Another thing you can do is try to sign-in into your App Store or iTunes account from Chrome, Safari or any browser on your system. If you still the same error, then wait for at least 8 hours and then, try again to log in to any Apple service and see if the error still persists or not.

Fix 3. Check Restrictions

Check and see if the restrictions on your iPhone are enabled or not. Users often use restrictions on your to turn off in-app purchases so that others can’t make any purchase on your account. Here are the steps on how to check if restrictions are enabled:

Step 1. On your iPhone, go to the Settings move to “General” settings.

Step 2. Next, click on “Restrictions” and here, you need to enter your restrictions passcode to turn off it.

Fix: Your Account Has Been Disabled in the App Store and iTunes via Check Restrictions

Fix: Your Account Has Been Disabled in the App Store and iTunes via Check Restrictions

Fix 4. Contact Apple Directly

The last thing you can do is to contact Apple directly as it is not as easy to resolve the problem over the phone or in online chat when your Apple ID has been disabled. Trust is not a factor when it comes to Apple employees and Apple IDs. So, here are the steps on how you can contact Apple directly:

Step 1. Go to the Apple Support Website and then, choose Apple ID.

Step 2. After that, select “Disabled Apple ID” and now, you can set up a call with an Apple employee, start an online chat session or email Apple support.

Fix: Your Account Has Been Disabled in the App Store and iTunes via Contact Apple

Fix: Your Account Has Been Disabled in the App Store and iTunes via Contact Apple

The Bottom Line

Those who have encountered with annoying “your account has been disabled in the App store and iTunes” error, they can refer to this guide. Here are some of the solutions to fix this error you can try with ease. However, if you have any more doubts, then you can ask in the below comment section.

Joy Taylor

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iPhone related issues.